Control Room Duty Team Manager - Dartford

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About the role

To lead and manage a team of control room operators, ensuring the consistent delivery of a high standard of service and performance in the operation and management of the strategic M25 DBFO road network.

What you'll be doing

• To support and direct the activities of the control room teams including staff at
other locations, in coordinating the deployment of appropriate resources to
successfully resolve incidents in compliance with policy and contractual
requirements.
• To accurately receive and disseminate information to optimize safety and maximize
efficient response and resolution of incidents.
• To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an
appropriate response is taken to alarms.
• To ensure accurate recording /collation and disseminate of information.
• To provide a link between the control-room and the senior management team.
• To ensure that relevant colleagues and stakeholders are updated of critical incidents
via the escalation process.
• To ensure adherence to minimum staffing levels.
• To proactively manage the team, ensuring that all performance targets are
achieved, and that sickness, welfare, behaviors and training needs are managed
proactively.
• To conduct staff appraisals, setting action plans and undertaking training and
development for new members of the team as required.
• To work to agreed key performance and contractual obligations.
• To build strong, effective working relationships with stakeholders and internal
partners
• Coordinate Winter Maintenance Decisions and required network response.

• Collect on behalf of the M25 DBFO Co information relating to traffic and incident
data.
• Operate internal and external IT systems and to report any IT related issues via the
correct channel.

Who we're looking for

• Demonstrable experience of leading, managing and coaching a team.
• Experience of working in an operational control room, preferably in an emergency
services or National Highways environment.
• Experience of working in an environment involving the time-critical deployment of
resources.
• Experience of working in a performance driven environment.
• Excellent communication skills, both oral and written.
• Aptitude for effective problem solving, using information to consider options and
outcomes.
• Ability to operate and interrogate several Windows based systems simultaneously to
a high level of competence.
• Demonstrate an understanding of the commercial implications of operational
decisions.
• Ability to remain calm under pressure, prioritising the response to multiple events
simultaneously.
• Experience of Incident Management command structures and escalation processes.
• Experience of transport and road network environments.
• The post holder must meet the requirements of security clearance.
• Ability to proactively respond to the requirements of a real-time environment and
read situations as they develop, delegating resources and resolving issues to a safe
conclusion.
• Experience of working a 24/7 shift pattern, such as a 4-on, 4-off shift pattern.

Why work for us

Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more...

About us

Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com