Control Management Senior Manager - ServiceNow

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Job description

Connect to your Industry

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

The Control management Senior Manager - ServiceNow will be responsible for the following:

• Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in DT to allow for an effective, efficient and adaptable risk governance capability and contribute to its continuous improvement.
• Direct control development across DT, driving a consistent approach utilising the IRM capabilities within ServiceNow.
• Deliver the DT control library architecture and control data management.
• Secure commitment from member firms and stakeholders in the global firm to participate in the Technology Standards and Maturity Assessment with the objective to assess the member firm's overall IT capability/maturity and to help them establish their own priorities.
• Keep abreast of new and emerging technologies being deployed and ensure risk assessment processes are appropriately applied and advise on decisions with technology risk impacts as new activities and other change management/transformational initiatives.
• Leverage available technical resources/tools to research; expand technology risk knowledge to enhance work product, to remain up to date on member firms and line of businesses hot topics while sharing the technology risk knowledge amongst the team where applicable.
• Advise member firms on technologies, processes and procedures to address gaps in conjunction with the Deloitte Technology and Integrity strategies.
• Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts.
• Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to streamline the test approach.

Operational

• Lead the planning on various DT control management programs including development of a control library.
• Manage the integration of controls management into DT processes and various assessment programs to support the identification of controls and control enhancements in end-to-end processes, recommend remediation actions, and share insights and best practices with Deloitte Technology as a proactive measure to reduce the likelihood and impact of future risk events.
• Track first line of defence (1LoD) remediation progress and/or communicate recommendations for corrective action in controls where they relate to control management activities for control owners.

Connect to your skills and professional experience

Essential

• Led and delivered at least one end to end programme process including the use of ServiceNow Integrated Risk Management module to support integrated IT risk Management processes.
• An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, SOC2.
• Cybersecurity or IT Risk Management experience which should include either control testing or compliance assessment experience.
• A strong understanding of system development life cycles approaches and concepts (CMMI knowledge an asset).
• Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset).
• Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs.

Desirable

• Experience developing a control library and automating into ServiceNow IRM.
• Detailed knowledge of current Deloitte security policies and technology standards and or relevant industry verifications; such as CISSP, CISA, CISM, CRISC, ISO27032 Lead Cybersecurity Manager or equivalent.
• Ability to influence and persuade at all levels from IT technical staff up to CIOs.
• Ability to manage virtual teams in multiple time zones, culturally astute.
• Be able to build key relationships across the GTS function and member firm network utilising excellent relationship management skills.
• Ability to manipulate complex data.
• Goals-oriented, self-starter and able to work independently with little daily supervision.
• Adaptability to and ability to embrace a wide range of cultures.
• Excellent written and oral communication skills.
• Additional language an asset.
• Application development experience.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." - Deloitte employee

Our hybrid working policy

You'll be based in one of UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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