Control Management Senior Associate

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Job Description

Bring you expertise in quality assurance and join us in Market Sales and Trading in JPMorgan!

As a Control Management Associate, you will be responsible for designing and performing Quality Assurance on selected processes within Markets Sales & Trading. This is an exciting opportunity for you to be involved in providing quality assurance to senior stakeholders for important programs of work for the Markets businesses. You will contribute to defining the scope for QA, and present the scope for approval from the QA approver. You will be responsible for the creation of test scripts and task lists, oversight and mentoring of our offshore colleagues who will execute the tests, interviewing colleagues at all levels as part of QA scripts, completing analysis of results and create presentations of results for senior forums. You will also be responsible for monitoring and tracking findings through to resolution. This role provides opportunities to work with stakeholders across functions and at all levels throughout the organisation and will provide the opportunity to present at senior forums as delegate for the QA Program Owner.

Job responsibilities

• reviews on a quarterly basis the QA program scope and updates test scripts and /or other relevant documentation for QA Program Approver approval and then socializes with all interested parties through various meetings, forums.
• be responsible to create timelines and task-lists for the offshore QA team.
• acts as oversight contact for the offshore QA team who will perform QA and be the escalation contact for any unexpected delays, issues which could hamper timelines or quality of the QA process.
• be responsible for the escalation of any issues to the QA program owner.
• conducts interviews with various parties at all levels during the QA cycle following pre-designed questions.
• conducts analysis of all results from the offshore team and in conjunction with the QA Program Owner create a findings report with suggested actions.
• creates presentations of results for different audiences and have the opportunity to present to various stakeholders across functions.
• controls the restricted SharePoint access and conducts regular reviews to ensure any inappropriate access is removed.

Required qualifications, capabilities and skills

• Bachelor's degree or equivalent experience required
• Experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) required and data analytics, using Excel, Access
• Markets Trading and Sales Business knowledge - ability to understand the business / knowledge of regulation surrounding business
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Networking - exceptional interpersonal skills; exceptional collaboration and relationship building skills
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
• Decision Making/Judgement - moderate level of independent decision-making using sound judgement
• Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
• Implementation skills

Preferred qualifications, capabilities and skills

• Previous QA experience desirable

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.