Contracts Manager

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About The Role

Take Your Career in Contract Management to the Next Level!

Intercity Technology is recruiting for a highly skilled and motivated Contracts Manager to manage, maintain, and develop our contractual agreements across our diverse supplier and customer ecosystems. We are looking for a professional to ensure our contracts are robust, compliant, and commercially advantageous, contributing to the commercial growth and operational resilience of our business.

Key Responsibilities as a Contracts Manager:

• Draft, Negotiate, Review, and Manage Contracts: Handle a broad portfolio of contracts, including customer agreements, supplier contracts, MSAs, SaaS agreements, SLAs, NDAs, renewals, and amendments.
• First Point of Contact: Act as the first point of contact for all contractual matters and queries.
• Contract Register and Milestone Tracker: Maintain an organised, auditable contract register and key milestone tracker.
• Compliance: Ensure compliance with internal governance, group policies, and applicable laws and regulations such as GDPR, Data Protection, and Ofcom.
• Contractual Advice: Provide clear, pragmatic contractual advice to internal stakeholders across whilst addressing emerging regulatory risks across procurement, finance, sales, delivery, and senior leadership.
• Support Procurement and Bid Teams: Assist with the evaluation of commercial terms and tender documentation.
• Process Improvements: Drive improvements to contracting processes, templates, playbooks, and internal workflows.
• Automated CLM Systems: Support the development of automated contract lifecycle management systems (CLM).

Key Skills and Experience:

Education and Qualifications:

• Bachelor's degree in Law, Business, or a related field.

Experience and Knowledge:

• Minimum 3 years' experience in contract management, legal support, or commercial operations within a B2B or technology-led organisation.
• In-depth understanding of commercial and contractual law principles.
• Experience managing both supplier and customer contracts, ideally within the technology, telecoms, or MSP sector.
• Ability to negotiate complex terms and conditions independently and pragmatically.
• Familiarity with standard contract types including software licensing, service agreements, data processing, and cloud solutions.
• Strong organisational skills and attention to detail with the ability to manage multiple concurrent contracts.

Competencies and Skills:

• Strong business and financial understanding, with the ability to align contract performance with commercial objectives.
• Highly skilled in negotiating contract terms, balancing risk and opportunity, while maintaining strong relationships.
• Ability to identify and resolve complex contract issues quickly and effectively, with a focus on continuous improvement.
• Meticulous in contract analysis and performance monitoring, ensuring accuracy and adherence to contractual terms.
• Ability to take initiative, lead projects, and manage cross-functional teams to deliver results on time and within scope.

What We Offer:

• 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
• Annual pay reviews.
• Holiday buy scheme.
• All-company bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far:

• Customer Net Promoter Score of +92
• Gold Award Investors in People Accreditation
• 3-star "World Class" Best Companies accreditation, and for 2022, 2023, and 2024:
  - The no. 1 best telecoms company to work for

  - 9th best mid-sized company in the UK to work for!

  - 7th best company in the West-Midlands to work for!

• Platinum Eco Vadis rating

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.