Contracts Manager

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Company Description

Job Description

• Assign workload to CSRs accordingly to avoid workflow bottlenecks.
• Lead, coach, mentor, motivate and inspire direct reports and others to achieve an optimum level of performance by consistently demonstrating role model behavior in all that is said and done.
• Manage and motivate a team of customer service representatives to ensure that they are providing the highest level of service to our customers.
• Track and analyse key performance indicators (KPIs) to identify areas for improvement and optimize customer service processes.

Qualifications

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.