Contract Support Manager

Salary: £35,000 per annum plus Veolia benefits

Hours: 40 hours per week, Monday to Friday 08:00am-16:30pm

Location: 9-13 St James Mill Road, Northampton, Northamptonshire, NN5 5JW

Fixed-Term Contract- Start: 20/10/2025 End: 31/05/2028

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.

Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

- 25 days of annual leave

- Access to our people's pension scheme

- Free physiotherapy service

- Discounts on everything from groceries to well known retailers

- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

- Ongoing training and development opportunities, allowing you to reach your full potential

- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household

What you'll be doing;

• Manage and develop administrative support team while monitoring contract service performance and KPIs to identify improvement areas.
• Oversee data management within contract wasteflows, matching third-party data with Elemos data for accurate invoicing.
• Process payroll (daily & monthly) and financial month-end activities ensuring accuracy and timely completion.
• Support budgeting processes and communicate compliance, policy, and procedural changes across the contract.
• Ensure Health and Safety compliance, maintain safety-first culture, and update Veolia Minimum Requirements improvement plans.
• Support operational managers with employee performance, absence management, and employment terms while reporting on hours lost.
• Maintain effective communications with team members and liaise with internal/external stakeholders as required.
• Ensure comprehensive staff training, maintain training matrices, conduct performance reviews, and plan activities aligned with annual contract calendar.

What we're looking for;

Essential

• Interpersonal skills for managing stakeholders at various levels and communicating technical information to non technical people
• Previous customer service experience, investigating & dealing with complaints
• Previous management experience.
• IT literate with experience of an operational management system.

Desirable

• First aid training / metal health first aid training
• Health and Safety legislation knowledge
• Experience of working in the waste industry.
• Understanding of transport legislation and compliance
• Previous experience working with a client team.
• Knowledge of finance and payroll systems.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.