Contract Operations Manager - Warwick

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About the role

Amazing infrastructure isn't the only thing that gets built here. Incredible careers do too. Join our Living Places team as a Contract Operations Manager and you can build something to be proud of.

An innovative Contract Operations Manager responsible for all aspects of operational delivery of Highways and Street Lighting Contract. You will support with work winning in operational solutions development for current and future Highways tenders.

What you'll be doing

Operations:

• Ensure compliance with all statutory and company procedures across all functions, Health and Safety specifically, embedding a culture of Zero Harm.
• Implementing a defined area of the contract P&L and balance sheet with responsibility if implementing the Divisional business plan within this area.
• Lead, review and challenge budgets and forecasts to ensure consistent, challenging but deliverable approach is adopted.
• Manage performance of Capital and Revenue areas to ensure performance meets set targets.
• Ensure and improve the delivery of service excellence across the account through maximising efficiency and effectiveness, actively sharing best practice and seeking opportunities for profit improvement.

Work Winning:

• Lead on the development of operational solutions for tenders.
• Support with mobilisation of operational activities for new contracts.

Strategy:

• Develop effective working relationships with the wider Balfour Beatty group, business partners, suppliers and sub-contractors to improve operational performance.
• Ensure the Operational business area is robust reference sites for bids.

Customer/Market:

• Understand, anticipate and delivery client requirements.
• Support and implement a culture of customer centricity.

Pipeline/Organisation:

• Maintain a framework for performance management, succession planning and the development of people in the sector.
• Manage supply chain to deliver a service excellence and profitability.
• Create a culture within the Operational team based on pride and ownership.
• Ensure all staff are developed and trained appropriately to carry out their work to the required standard.

Who we're looking for

• Previous contract management experience of contracts with an annual value of 20m+
• Operational or technical experience.
• Highly motivated to delivery customer satisfaction.
• Self-motivated to achieve a high level of performance.
• Demonstrate leadership skills that will inspire the team to succeed.
• Good financial acumen with a proven knowledge of budgetary control and profit & Loss accounts.
• Understanding and experience of risk assessment/management.
• Demonstrate an ability to successfully lead an operational team.
• Commercial Awareness - understanding cost of doing business, SLAs and KPI.
• Good interpersonal skills.
• Adaptable to changing situations.

Why work for us

Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more...

About us

Balfour Beatty Living Places works in long-term partnerships with local authorities to create great places to live, work and play. We actively engage with local people to understand the needs of the communities we work in and shape the places where local economies can thrive and grow. As a leader in sustainable working, diversity, and social value, we use our expertise to bring real, positive change for our customers.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com