Contract Operations Manager

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Grade: RCS I
Contract Type: Permanent (Full-Time)
Location: Skelmersdale - WN8 8DY

At DHL Supply Chain, we pride ourselves on leading the world in logistics and that takes exceptional people. As a Contract Operations Manager, you'll take full ownership of a high-profile, fast-paced operation, including a brand-new, cutting-edge start-up contract within the ecommerce space. This is your chance to shape a growing operation from the ground up, bringing innovative ideas to life and setting the standard for operational excellence. You'll ensure safe, efficient, high-performing activity every single day while delivering outstanding results for both our customers and the business. From leading teams to shaping strategy to driving continuous improvement, you'll be right at the heart of an exciting growth journey.

Joining DHL means becoming part of the world's most international company, where development, respect, and performance sit at the heart of everything we do. You'll work in a culture built on collaboration, innovation, and a genuine commitment to our people. With market-leading opportunities for progression, global exposure, and the stability of a trusted brand, DHL is the place where leaders thrive, operations evolve, and careers accelerate.

WHAT YOU'LL DO

• Leading daily operational activity alongside the onsite operations team and working closely with the customer to ensure KPIs, safety measures and service expectations are consistently met.
• Driving a Safety First culture by reviewing incident reports, ensuring corrective actions are completed, and coaching teams on behavioural-based safety practices.
• Reviewing site financials, overtime spend, labour planning and volume forecasts to ensure operational efficiency and budget alignment.
• Meeting with customers to review SLA performance, discuss improvement opportunities and strengthen long-term relationships.
• Leading leadership activities such as talent development, coaching, performance management and succession planning across multiple reporting layers.
• Supporting continuous improvement initiatives, validating project benefits and presenting site performance and priorities in monthly leadership meetings.

THIS ROLE WOULD SUIT PEOPLE WHO

• Proficiency in both Mandarin and English is required to effectively support communication with our international customer base.
• A strong background in operational logistics, capable of thriving in high-pressure, high-volume settings while maintaining both short-term operational performance and long-term strategic focus.
• Are confident leaders who can inspire, challenge, and develop teams while maintaining high operational standards.
• Excel at building strong customer relationships and influencing stakeholders at all levels.
• Enjoy solving complex problems and driving continuous improvement across processes, people, and performance.
• Are commercially minded and comfortable making decisions backed by data, financials, and operational KPIs.

WHY JOIN US?

• Access to the company Car Scheme or Car allowance
• Discretionary bonus based on performance
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing20th April. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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