Contract Manager (Travel)

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Job summary

o To provide general management of specified service contracts across Trust Estate and ensure efficient and quality managementservices for outsourced contracts.o To manage the provision of outsourced services supporting Trust operations.o To ensure the Trust's contract management services are governed within agreed policies and procedures and are budgeted for withinagreed terms.o Actively participate in operational and strategic decision-making by attendance at Trust development groups and other relevantmeetings and to undertake a project management role where required.o To be the primary contact for specified service contracts for service users, including tenants, across localities.o To provide, subject matter expertise for specific technical services, across all localities.o Professionally lead the provision of travel management advice, acting as the subject management expert for this area.o To manage a robust audit process for managed service contracts providing regular performance reports.

Main duties of the job

1.Manage the Operational Contract Management Support Assistant (Travel), ensuring contract service management is professionallysupported by effective administrative services that complies with all legislative, Trust and contractual requirements.2. Liaise with service specific Estates and Facilities staff to ensure a smooth management and delivery of contracted services and toassist them in problem solving and the implementation of remedial action.3. Liaise with all Services contractor and monitor standards of performance ensuring that service failures are brought up to standard in atimely manner, and in line with contract performance arrangements.4. Manage service contracts in compliance with Trust Contract Management policy & procedure, and documented contract arrangements.5. As budget holder, manage and analyse contracted service budgets and authorise expenditure within allocated budgets, addressing andreporting on reasons for significant over and under-spends. Assist in budget setting. Use the Trust procurement system.6. Identify and implement programmes for cost improvement regarding the use of resources e.g. in areas of variable cost such as fuel.7. Participate in and promote the Trusts sustainable development plan across the locality.8. Management of staff including grievance, appraisal, and absence management.9. To lead, develop and maintain the Trusts travel management policy

About us

This would be an ideal opportunity for a business graduate to develop in a key role, working within a well-established Estates & Facilities team supporting an NHS Community Trust. Leading a small Travel team, you would work to deliver and achieve the best service for the Trusts customers and stakeholders, providing a real opportunity for someone who is keen to advance their career in contract or business management, learning and developing new skills within a supportive NHS Estates & Facilities team. Please note that whilst Travel management experience is desirable, we do welcome applicants with general administration, contract management or business management background, or somebody that is looking for an opportunity to commence in a new career path but has the aptitude to be able to succeed in this complex and demanding role.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Job description

Job responsibilities

Job Purpose To provide general management of specified service contracts across Trust Estate and ensure efficient and quality managementservices for outsourced contracts. To manage the provision of outsourced services supporting Trust operations. To ensure the Trusts contract management services are governed within agreed policies and procedures and are budgeted for withinagreed terms. Actively participate in operational and strategic decision-making by attendance at Trust development groups and other relevantmeetings and to undertake a project management role where required. To be the primary contact for specified service contracts for service users, including tenants, across localities. To provide, subject matter expertise for specific technical services, across all localities. To manage and develop the delivery of service contracts for : Courier Transport Grey Fleet/Pol Cars Lease Car Management Fuel Cards Carpark Management Cycle to Work Corporate Travel Community Waste Transport Professionally lead the provision of travel management advice, acting as the subject management expert for this area. To manage a robust audit process for managed service contracts providing regular performance reports.1. Act as an initial contact for external organisations, including service contractors, ensuring timely response to issues arising.2. Manage the Operational Contract Management Support Assistant (Travel) (Transport), ensuring contract service management isprofessionally supported by effective administrative services that complies with all legislative, Trust and contractual requirements.3. Liaise with service specific Estates and Facilities staff to ensure a smooth management and delivery of contracted services and toassist them in problem solving and the implementation of remedial action.4. Liaise with all Services contractor and monitor standards of performance ensuring that service failures are brought up to standard in atimely manner, and in line with contract performance arrangements.Shortlisting pack5. Manage and resolve locality and service operational problems on specified contracts, making recommendations to support the deliveryof services within delegated budgets.6. Identifying and managing risks by undertaking risk assessments and creating and maintaining risk registers ensuring they are regularlyreviewed, escalating in accordance with Trust policy and procedure.7. For managed service contracts - Create, analyse and maintain Estates and Facilities data and reports, uploading onto TrustsManagement Information Systems.8. Pro-active co-ordination of service projects relating to managed services, statutory, legislative and compliance, acting as the conduitbetween support services, clinical operations and contractors.9. Conduct training of Trust staff as required, including Trust induction.10. Manage service contracts in compliance with Trust Contract Management policy & procedure, and documented contract arrangements.11. Audit service contracts and travel service standards12. Attend and manage contract meetings as required ensuring contract delivery is managed within the localities.13. Deliver planned cost improvements related to the managed service contracts14. Pro-actively engaging with ADs and HoS to assess the current contracted service performance and map future improvement andrequirements, working in partnership with operational staff across the Trust.15. Create and monitor emergency action and service operational procedures for the managed contract services.16. Assist patients during incidental contact, deal efficiently with any issues raised, present and maintain corporate image.17. Ensure the Trust meets requirements in respect of Health and Safety, Infection Control, CQC, Fire and PLACE by implementing andmonitoring actions arising from inspections and audits. Conduct and report on a programme of continuous audit across sites.18. Act as the Trust representative on professional networks associated with subject areas managed. Manage contact with enforcingAuthorities for services managed.19. Undertake training in specialist areas.20. Oversee the Safety of staff by ensuring that transport and drivers meet legal and H&S requirements21. Manage and deal with all contract facility related matters, including liaison with the Trusts site management services lead and EstateManagers (Operations).22. Identify commercial opportunities for service development and contribute to subsequent business plans.23. Meet on a regular basis with Assistant Directors, Managers and Estate Managers (Operations) to share and ensure best practiceacross the localities.24. As budget holder, manage and analyse contracted service budgets and authorise expenditure within allocated budgets, addressing andreporting on reasons for significant over and under-spends. Assist in budget setting. Use the Trust procurement system.25. Maximise income by ensuring service recharging documentation is regularly reviewed and implemented, and provided to the Estatesdepartment officer for income recovery.26. Identify and implement programmes for cost improvement regarding the use of resources e.g. in areas of variable cost such as fuel.27. Participate in and promote the Trusts sustainable development plan across the locality.28. Co-ordinate asset audits/assessments and feed into asset register as required.29. Management of staff including grievance, appraisal, and absence management.30. Participate in recruitment, selection and induction of staff when required.31. Monitor and manage operational compliance, managing delivery of projects. Maintain data across information systems including,DATIX, ERIC and documented quality management systems.32. Produce accurate financial, operational, , and due diligence accountability as required.33. Responsible for ensuring that correct practices and procedures are in place to guarantee the quality and safety of staff using relevantservice contracts.34. To lead, develop and maintain the Trusts travel management policy &35. To develop and maintain in conjunction with the ward management team an effective laundry stock control and security system andensure that all relevant policies and procedures are implemented and adhered to.36. Define and manage the laundry ordering system across wards, to ensure secure, safe and timely service supply..37. To ensure that all equipment used in the delivery of the services are maintained in a safe, effective working order. To respond tocomplaints and other service issues in a timely and professional manner.38. To maintain a professional knowledge of and comply with relevant current legislation including transport, courier transport and Health and Safety

Job description
Job responsibilities

Job Purpose To provide general management of specified service contracts across Trust Estate and ensure efficient and quality managementservices for outsourced contracts. To manage the provision of outsourced services supporting Trust operations. To ensure the Trusts contract management services are governed within agreed policies and procedures and are budgeted for withinagreed terms. Actively participate in operational and strategic decision-making by attendance at Trust development groups and other relevantmeetings and to undertake a project management role where required. To be the primary contact for specified service contracts for service users, including tenants, across localities. To provide, subject matter expertise for specific technical services, across all localities. To manage and develop the delivery of service contracts for : Courier Transport Grey Fleet/Pol Cars Lease Car Management Fuel Cards Carpark Management Cycle to Work Corporate Travel Community Waste Transport Professionally lead the provision of travel management advice, acting as the subject management expert for this area. To manage a robust audit process for managed service contracts providing regular performance reports.1. Act as an initial contact for external organisations, including service contractors, ensuring timely response to issues arising.2. Manage the Operational Contract Management Support Assistant (Travel) (Transport), ensuring contract service management isprofessionally supported by effective administrative services that complies with all legislative, Trust and contractual requirements.3. Liaise with service specific Estates and Facilities staff to ensure a smooth management and delivery of contracted services and toassist them in problem solving and the implementation of remedial action.4. Liaise with all Services contractor and monitor standards of performance ensuring that service failures are brought up to standard in atimely manner, and in line with contract performance arrangements.Shortlisting pack5. Manage and resolve locality and service operational problems on specified contracts, making recommendations to support the deliveryof services within delegated budgets.6. Identifying and managing risks by undertaking risk assessments and creating and maintaining risk registers ensuring they are regularlyreviewed, escalating in accordance with Trust policy and procedure.7. For managed service contracts - Create, analyse and maintain Estates and Facilities data and reports, uploading onto TrustsManagement Information Systems.8. Pro-active co-ordination of service projects relating to managed services, statutory, legislative and compliance, acting as the conduitbetween support services, clinical operations and contractors.9. Conduct training of Trust staff as required, including Trust induction.10. Manage service contracts in compliance with Trust Contract Management policy & procedure, and documented contract arrangements.11. Audit service contracts and travel service standards12. Attend and manage contract meetings as required ensuring contract delivery is managed within the localities.13. Deliver planned cost improvements related to the managed service contracts14. Pro-actively engaging with ADs and HoS to assess the current contracted service performance and map future improvement andrequirements, working in partnership with operational staff across the Trust.15. Create and monitor emergency action and service operational procedures for the managed contract services.16. Assist patients during incidental contact, deal efficiently with any issues raised, present and maintain corporate image.17. Ensure the Trust meets requirements in respect of Health and Safety, Infection Control, CQC, Fire and PLACE by implementing andmonitoring actions arising from inspections and audits. Conduct and report on a programme of continuous audit across sites.18. Act as the Trust representative on professional networks associated with subject areas managed. Manage contact with enforcingAuthorities for services managed.19. Undertake training in specialist areas.20. Oversee the Safety of staff by ensuring that transport and drivers meet legal and H&S requirements21. Manage and deal with all contract facility related matters, including liaison with the Trusts site management services lead and EstateManagers (Operations).22. Identify commercial opportunities for service development and contribute to subsequent business plans.23. Meet on a regular basis with Assistant Directors, Managers and Estate Managers (Operations) to share and ensure best practiceacross the localities.24. As budget holder, manage and analyse contracted service budgets and authorise expenditure within allocated budgets, addressing andreporting on reasons for significant over and under-spends. Assist in budget setting. Use the Trust procurement system.25. Maximise income by ensuring service recharging documentation is regularly reviewed and implemented, and provided to the Estatesdepartment officer for income recovery.26. Identify and implement programmes for cost improvement regarding the use of resources e.g. in areas of variable cost such as fuel.27. Participate in and promote the Trusts sustainable development plan across the locality.28. Co-ordinate asset audits/assessments and feed into asset register as required.29. Management of staff including grievance, appraisal, and absence management.30. Participate in recruitment, selection and induction of staff when required.31. Monitor and manage operational compliance, managing delivery of projects. Maintain data across information systems including,DATIX, ERIC and documented quality management systems.32. Produce accurate financial, operational, , and due diligence accountability as required.33. Responsible for ensuring that correct practices and procedures are in place to guarantee the quality and safety of staff using relevantservice contracts.34. To lead, develop and maintain the Trusts travel management policy &35. To develop and maintain in conjunction with the ward management team an effective laundry stock control and security system andensure that all relevant policies and procedures are implemented and adhered to.36. Define and manage the laundry ordering system across wards, to ensure secure, safe and timely service supply..37. To ensure that all equipment used in the delivery of the services are maintained in a safe, effective working order. To respond tocomplaints and other service issues in a timely and professional manner.38. To maintain a professional knowledge of and comply with relevant current legislation including transport, courier transport and Health and Safety

Person Specification

Qualifications

Essential

• Degree or equivalent experience at Management level within Estates & Facilities operations
• Qualification in project management or contract management

Desirable

• Qualification in quality systems audit

Experience

Essential

• High level administrative experience at senior level
• Audit Experience
• Service contract management for at least 3 years

Desirable

• Knowledge and experience of management related subjects
• Awareness and understanding of infection control requirements in a healthcare setting
• Have used or developed key performance indicators

Skills, abilities and knowledge

Essential

• Ability to develop and implement operational procedures to assure efficient and compliant operational services/corporate image
• Strong administration skills - well organised
• Report writing
• Ability to review, summarize and process information
• Time management skills
• Proficient in Microsoft software packages
• Ability to meet tight deadlines
• Ability to deal with issues raised by patients, service users or members of the public
• Ability to manage and motivate staff
• Ability to be flexible and deal with ever-changing priorities and deadlines
• Ability to sustain high levels of concentration for collation of data, complex reports, with possible interruptions
• Developed persuasive and motivational communication skills to ensure co-operation in changes to travel management procedures and new initiatives
• The ability to provide and receive complex information orally, in writing or electronically to inform work colleagues, patients', clients, carers, the public or other external contacts. To provide advice, instruction or training to groups
• Ability to provide detailed advice and guidance to the Trust, staff and patients in according to legislation

Desirable

• Expert in and has an in depth knowledge of travel management policy and procedures

Communication

Essential

• Excellent written and verbal communication skills
• Undertake personal training and development as required

Other

Essential

• Requirement to travel to other sites as and when required
• Occasional requirement to employ moving and handling skills to ensure the efficient use of physical resources

Desirable

• Member of Relevant professional Body e.g. BIFM

Person Specification
Qualifications

Essential

• Degree or equivalent experience at Management level within Estates & Facilities operations
• Qualification in project management or contract management

Desirable

• Qualification in quality systems audit

Experience

Essential

• High level administrative experience at senior level
• Audit Experience
• Service contract management for at least 3 years

Desirable

• Knowledge and experience of management related subjects
• Awareness and understanding of infection control requirements in a healthcare setting
• Have used or developed key performance indicators

Skills, abilities and knowledge

Essential

• Ability to develop and implement operational procedures to assure efficient and compliant operational services/corporate image
• Strong administration skills - well organised
• Report writing
• Ability to review, summarize and process information
• Time management skills
• Proficient in Microsoft software packages
• Ability to meet tight deadlines
• Ability to deal with issues raised by patients, service users or members of the public
• Ability to manage and motivate staff
• Ability to be flexible and deal with ever-changing priorities and deadlines
• Ability to sustain high levels of concentration for collation of data, complex reports, with possible interruptions
• Developed persuasive and motivational communication skills to ensure co-operation in changes to travel management procedures and new initiatives
• The ability to provide and receive complex information orally, in writing or electronically to inform work colleagues, patients', clients, carers, the public or other external contacts. To provide advice, instruction or training to groups
• Ability to provide detailed advice and guidance to the Trust, staff and patients in according to legislation

Desirable

• Expert in and has an in depth knowledge of travel management policy and procedures

Communication

Essential

• Excellent written and verbal communication skills
• Undertake personal training and development as required

Other

Essential

• Requirement to travel to other sites as and when required
• Occasional requirement to employ moving and handling skills to ensure the efficient use of physical resources

Desirable

• Member of Relevant professional Body e.g. BIFM

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk Community Health and Care NHS Trust
Address

Norwich Community Hospital

Bowthorpe Rd

Norwich

NR2 3TU

Employer's website