Contract Manager - Technical Events

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Company Profile

CBRE GWS (Global Workplace Solutions) LFM (Local Facilities Management) UK&I is a division of CBRE Group, Inc., a leading global real estate services firm. This division focuses on providing integrated facilities management services across the United Kingdom and Ireland. CBRE Group, Inc. employs approximately 100,000 people worldwide.

Job Title: Contract Manager

Job Overview:

CBRE GWS LFM UK&I is seeking a dedicated and experienced Contract Manager to oversee an Events and Exhibitions service line on one of our top 20 contracts. The ideal candidate will be responsible for managing all aspects of the contract, ensuring the delivery of high-quality services, maintaining strong client relationships, and adhering to health, safety, and compliance standards

Role Summary:

Key Responsibilities:

• Contract Oversight:
• Manage and oversee the execution of the contract in accordance with CBRE policies and procedures, ensuring all services are delivered to the agreed standards and within budget.
• Client Relationship Management:
• Serve as the primary point of contact for the client, fostering strong relationships and ensuring their needs and expectations are met. Conduct regular meetings and reviews to discuss performance, feedback, and opportunities for improvement.
• Team Leadership:
• Lead and mentor a team of technical staff and support personnel, promoting a culture of excellence, collaboration, and professional development.
• Ensuring business policies and processes are effectively communicated, and implemented within the contract.
• Operational Excellence:
• Ensure the seamless delivery of technical services for events and exhibitions, including but not limited to Temporary Mains, Markout & Trades, and other technical support.
• To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures
• Health & Safety Compliance:
• Ensure all operations are conducted in compliance with health and safety regulations and standards. Conduct regular audits and risk assessments to identify and mitigate potential hazards.
• Budget Management:
• Develop and manage the contract budget, ensuring all financial targets are met. Monitor expenditures and implement cost-control measures as necessary.
• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
• Performance Monitoring:
• Track and report on contract performance metrics, using data to drive continuous improvement initiatives. Prepare and present regular reports to senior management and clients.
• Problem-Solving:
• Address and resolve any issues or challenges that arise during the execution of the contract, ensuring minimal disruption to operations.

Experience Required:

• Bachelor's degree in Facilities Management, Business Administration, or trade qualifications to HNC level with leadership experience in a relative field
• Proven experience in contract management, preferably in a technical or facilities management environment.
• Strong understanding of technical services related to events and exhibitions (Temporary Mains, Markouts & Trades).
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Strong organizational and multitasking skills.
• Proficient in budget management and financial reporting.
• Knowledge of health and safety standards relevant to the events industry.
• Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable.
• Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong organisational and communication skills with the ability to prioritise workloads.
• Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A dynamic work environment within a global leader in facilities management services.