Contract Manager - Technical bias

On-site | Up to £65,000 per annum
Hard FM | TFM Environment | Leadership Role

We're looking for a technically strong, people-focused Contract Manager to lead our Hard FM delivery and wider site-based team on a high-profile single-customer contract in Oxford. You'll ensure full compliance, exceptional service standards and a first-class customer experience across a multi-service TFM environment (including cleaning and security).

Acting as Deputy to the Contract Director, you'll manage onsite engineers and subcontractors, drive operational excellence, and maintain a fully compliant, safe and operational estate.

What You'll Be Doing
Customer & Contract Management

• Own the delivery of Hard FM services, ensuring all PPM, reactive, remedial and small works meet SLA/KPI expectations.
• Build strong relationships with the customer through clear communication, regular site walkarounds and a proactive, customer-focused approach.
• Support long- and short-term service strategies, identifying opportunities for improvement and innovation.

Workplace & Technical Leadership

• Provide robust technical guidance; source specialist support where required.
• Work with engineers to diagnose issues and implement strategic action plans.
• Champion ways of working that enhance the customer experience and create a high-quality operational environment.

Customer Experience

• Foster a culture of service excellence and continuous improvement.
• Capture feedback to improve service delivery and ensure expectations are consistently met.
• Identify and secure opportunities for contract growth in partnership with Commercial teams.

People Management

• Lead, motivate and develop a multi-discipline team, embedding Atlas values and high performance.
• Manage recruitment, competencies, appraisals, performance management and training to support an increased self-delivery model.

Resource & Operational Management

• Optimise productivity, ensuring SFG20 standards and exploring alternative maintenance strategies where beneficial.
• Drive value for money and environmental improvements aligned with Atlas' sustainability commitments.

H&S & Compliance

• Embed Atlas Health & Safety policy across day-to-day operations.
• Ensure statutory compliance, accurate PPM records, and robust safe systems of work.
• Escalate risks appropriately, investigate incidents, and uphold corporate governance requirements.

Supplier & Financial Management

• Lead performance management of Hard FM suppliers, ensuring safety, reliability and value.
• Full P&L ownership-manage budgets, financial risks, forecasting and monthly applications for payment.
• Provide clear reporting (monthly/quarterly/annual) to both the client and internal stakeholders.

Business Support

• Support bidding activity, site visits and collaboration with internal teams including Service Desk, Compliance, HR and H&S.
• Carry out reasonable additional duties aligned with role expectations.

• Demonstrable trade qualifications and experience in an M&E discipline.
• Accredited Health & Safety qualification (e.g., NEBOSH General Certificate or IOSH Managing Safely).

Knowledge, Skills & Experience

• 3+ years' leadership experience in a similar multi-discipline service delivery environment.
• Proven track record of managing and reviewing company policies/procedures and implementing effective operational change.
• Strong financial control skills, including P&L ownership and achieving financial targets.
• Experience producing internal reports, performance data and delivering presentations.
• 3+ years' experience managing corporate customer relationships, including report production and leading performance review meetings.
• Ability to use management information to support operational decision-making.
• Experience managing large teams (20+), with strong people management and development capability.
• Proven background in auditing service delivery.
• 3+ years' management of Hard FM or multi-service operations.
• Experience using CAFM systems (e.g., Planon or similar).
• Strong knowledge of statutory regulations across building services and Permits to Work in highly regulated environments.
• Knowledge and experience of SFG20 standards for planned preventative maintenance.
• Proficient in MS Office with strong presentation skills.

We're not just another FM provider - we're a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.

As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn't just about sharing in the company's performance; it's about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.