Contract Manager, Client Relations

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Contract Manager, Client Relations

Application Deadline: 4 February 2025

Department: Client Success

Employment Type: Full Time

Location: London or Manchester, UK

Compensation: GBP 42,000 - GBP 52,000 / year

Description

• Job title: Contracts Manager
• Team: Client Success
• Location: Remote working supported, around 10-20% on-site requirement with ability to commute into either Manchester or London office as necessary for monthly in-person days
• Hours: Full-time, 37.5 hours per week. Typically Monday to Friday. We are open to requests for flexible or reduced working hours - please state this in your application.
• Expected Start Date: ASAP
• Salary Range: We would like to pay GBP 42,000 - GBP 52,000 for this role depending on experience and location
• Reporting into: Director of Client Relations

About us
Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organisations be more successful. We're doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You'd be joining a team of over 250, based across our New York, London and Manchester offices and working with over 750 arts organisations in the UK, Ireland, US and Canada.

The role
The Contracts Manager is an integral part of the global Client Relations team at Spektrix, helping us to optimise our commercial agreements with our clients to ensure our mutual success. Working directly with clients in all regions, they will manage day-today contract queries, maintain a pipeline of client contract renewals and, where appropriate, negotiate commercial terms with key decision makers in line with our pricing principles.

With a global client base of over 750, the Client Contracts Manager will ensure robust contract management tools and processes are in place so that our clients and internal stakeholders can expect timely and accurate responses from us. As we grow, those processes will grow and evolve with us, setting us and our clients up for long term success.

Key Responsibilities & Accountabilities

Key accountabilities

• Ensure we build and maintain a scalable and systematic way of managing our client contracts effectively in all of the regions we work in. This includes identifying when commercial terms need reviewing.
• Ensure the commercial terms of our client contracts are aligned with our pricing principles and are optimised for margin, retention and client success and value. This will often be achieved through careful and thoughtful negotiation directly with senior stakeholders at the client organisation.
• Ensure internal and external stakeholder queries are managed promptly and accurately providing the most positive experience for all who engage with this crucial part of our business.
• Ensure client commercial agreements are reviewed in line with our pricing principles regularly in collaboration with our Finance and Business Development Teams.
• Ensuring the relevant stakeholders are well informed as to the mechanics behind client contracts and how best to advise clients and take steps directly themselves in order to maintain a positive and smooth client experience and clear and efficient communication internally.

Key responsibilities - the day-to-day

• Handling day-to-day client contract queries promptly, ensuring an accurate log of activities is maintained.
• Collaborating with global Client Relations team to understand client sentiment and connect with key client decision makers when renegotiating commercial terms.
• Developing and presenting commercial proposals to clients.
• Ensuring contract renewal conversations are moved along promptly to minimise time to close.
• Working with the Spektrix Business Intelligence team to provide insights to the business on client growth opportunities.
• Collaborating with the Finance team to regularly audit client agreements, ensuring commercial terms have been correctly executed and that billing is accurate.
• Ensuring accurate record keeping in our central CRM and contracts management systems.

Skills, Knowledge and Expertise

About you
We're looking for someone who communicates effectively and has experience building relationships with people of all levels of seniority. You'll be ambitious as well as a team collaborator. You will be comfortable building new processes and be open to change and be willing to try new things. You'll be a person who is creative in your approach to solutions, keen to learn more about the business and excited by the value we offer our clients.

Experience & Skill Required

• Influencing decision makers, with the ability to navigate a range of situations and conversations
• Development of robust processes, ideally using CRM and / or contracts management tools
• Strong analytical skills
• Excellent communication and presentation skills
• Strong organisational skills and be detail oriented
• Background, experience or strong interest in commercial negotiations

Benefits

• Flexible working with support for WFH set up. If it works for you and it works for your team, then it works for Spektrix. Different teams may have different practices that require people in the office or online at specific times.
• NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs)
• Continuous development supported by Line manager, learning budget
• Enhanced Maternity, Adoption & Shared Parental Leave
• 35 days paid leave annually, inclusive of annual leave, bank holidays and a Birthday day off, all able to use flexibly
• 4 weeks paid sabbatical after 5 years of service
• 2 volunteering days per year
• Company pension scheme of 4%
• Free snacks, drinks and breakfast items in all our offices
• Varied range of regular socials across all our offices
• Cycle to work & Season Ticket Loans
• Travel stipend for commuting

Working from home

We aim to be as flexible as possible when it comes to working setups and lots of our team work from home on a regular basis. This means we generally work with a "remote first" approach even when we are in the office.

We'll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place for a good home working set up:

• A quiet working space at home where you can consistently take video calls without interruptions
• An internet connection that supports your participation in video calls and access to our systems and service.

Travelling into your local office (commuting) is at your own expense with a stipend available, any travel for business (other than commuting) will be covered by Spektrix.

Equal opportunities

Spektrix is an equal opportunities employer, we recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences.

Confidence can sometimes hold us back from applying for a job. Studies show that women do not apply for roles unless they meet 100% of the requirements, whereas men apply when they meet at least 60% of the requirements. At Spektrix, we know that there's no such thing as a 'perfect' candidate. Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So however you

identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Diversity in the workplace is hugely important to our working environment and to enable both individuals and Spektrix to thrive. By valuing each person's differences we enable each person to contribute their unique experiences, strengths and viewpoints. Workplace diversity is something we aim to achieve and maintain at Spektrix, and we are pursuing a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board.

In an effort to help us reduce bias, please do not include a photo in your CV or application.