Contract Manager

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Job Description

Overview

We are seeking an experienced Contract Manager to join our team in Hemel Hempstead on our Cormar contract. This customer-facing role requires a commercially savvy individual with a passion for delivering exceptional service and driving growth.

Salary - £Comp

Benefits - competitive benefits package, Car Allowance/Company Car + Optional of private health care & performance based bonus and pension Scheme.

How will you contribute?

• Build a relationship with the customer, securing contract renewals and ensuring business excellence
• Ensure all KPI's, such as operational and financial targets are met as required
• Engage, develop and motivate your team to ensure a positive and constructive workplace and drive colleague engagement
• Be an advocate for excellent customer experience
• Work efficiently to tight deadlines to ensure customer satisfaction targets and service targets are adhered to in line with our values and behaviours
• Ensure effective communication throughout the operation, communicating planned requirements providing information on performance, company news and procedures
• Ensuring an effective people resourcing plan to meet the needs of the business
• You will be responsible for building relationships with business partners to ensure that they meet the service level agreements
• Be actively involved with budget reviews with added value thinking for the customer.
• Ensure the operation operates to the mutual benefit of the customer and the company.

What will you bring?

• Senior management experience of working within a 3PL environment, FMCG, supply chain, understanding processes and operations requirements.
• Fully familiar with stringent service level expectations, in both a transport environment & Warehouse environment.
• Commercially astute with the ability to deliver benefit against an Open book budget.
• You will have experience of working closely with clients and developing effective working relationships.
• Proactive and flexible in your approach, a self-starter who is driven to achieve.
• Have the ability to continually look for ways to enhance and improve current processes.
• Clear communicator with excellent interpersonal skills and the ability to influence at all levels, both internally and externally.
• Must have the enthusiasm and commitment in order to the meet the considerable challenge of operating in the highly customer focused environment
• Must be able to commute to Hemel Hempstead 5 day a week.

What do we offer?

Our Culture & Benefits

In addition to generous remuneration, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more.

Our people are at the core of our business and what makes Wincanton great. That's why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.

Be a part of our values; We're Thoughtful, We're Aiming High and We're Prepared.

Our Commitment

We are committed to providing equality of opportunity for all employees. We strive for an environment where all colleagues feel included, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes and we welcome your application.

Find out more: Wincanton champions a diverse workforce