Contract Manager
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Job Introduction
The benefits
Health and Wellbeing Plans
23 days paid holiday
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program
Refer a Friend Scheme
Cycle to Work Scheme
Car Allowance
The role
Carlisle Support Services is looking for a Contract Manager to provide excellent service and support to our frontline employees, customers and future employees and ensure delivery of all tasks on each shift.
Your core role will include but not be limited to the following activities:
• Ensure all personnel are fully engaged with the clients vision and methodology whilst living to the Carlisle Support Services values
• Ensure service levels delivered adhere to our contract terms and client SLA's
• Ensure our front line teams are fully engaged with delivery excellent compliance and customer service
• Ensure sufficient levels of qualified and competent dispatch staff are maintained to meet the current and projected future levels of personnel required
• Identify and introduce appropriate and agreed innovation or improvements in line with client's expectations and vision
• To ensure the Work IT reporting platform is fully utilised and leveraged to improve service delivery.
• Identify and introduce ways to improve service delivery and customer service through the use of data
• Support other contracts when Required
• Ensure all officers are deployed in line with the rigours of the Private Security Industry Act 2001 in terms of aligned licensing and training for officers and issues of screening for matters of safeguarding
• Complete regular audits across the team to ensure contract and legal compliance, and ensure any non-compliance is rectified and reported
• Ensure that all officers are deployed in line with Northern Trains standards and procedures
• Direct staff and monitor performance via an effective performance review process, using operational data to form judgements
• Responsible for the recruitment and retention of all contract personnel
• Prepare monthly financial information for invoicing
• Build a partnership relationship with the customer
• Prepare and deliver weekly reports and monthly KPI packs for the client
• Financial performance - assist with the compilation of the monthly P&L
• Deliver and review Contract Development Plans with the Client
• Conduct Visit IT audits at all assignment locations monthly and at least 2 per quarter per specified assignment locations listed Heaton (2 per Quarter), Allerton, Wigan Springs Branch, Longsight, Newton Heath, Neville Hill and Castleford.
• All Supervisors where appropriate receive performance reviews
• Ensure that all scheduling is complete with all shifts covered, this may involve out of hours scheduling due to absence
The ideal candidate
• SIA Licensed
• Understands the process for the recruiting of security staff
• A Person who has natural leadership capabilities
• Someone with a passion for using data to form decisions and deliver innovation
• A good customer relationship builder
• Must live within the Northern Trains network and be able to attend all depots to complete site visits as stated.
• Good understanding of Security procedures and regulations
• Previous recruitment experience
• Previous people management experience
• Knowledge and experience of dealing with physical and electronic security methods and measures
• Knowledge security patrol systems
• Excellent communication skills - articulate and focussed, proficient written skills, good listener
• A good people manager, able to motivate and optimise outputs from team members.
• Keen commercial skills with the ability to understand and control a P&L
• Ideally hold full UK Driving Licence
• Flexibility around working hours and patterns, with some weekends required
Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.
In all situations people will be judged solely on merit or ability.
#IHPNTH