Contract Manager
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Job Introduction
The benefits
Health and Wellbeing Plans
23 days paid holiday
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program
Refer a Friend Scheme
Cycle to Work Scheme
Bonus
Car Allowance
The role
Carlisle Support Services is looking for a Contract Manager to successfully deliver the operational and financial targets of the Abellio cleaning contract, ensuring full adherence to our customer's terms of business, service level agreements (SLA's) and rail regulations.
Your core role will include but not be limited to the following activities:
Manage contract to achieve or exceed the annual revenue and profit budget
Ensure service levels delivered adhere to our contract terms and client SLA's
Continually assess whether innovation or improvement can be made to our service delivery and implement agreed initiatives on a regular basis
Maximise opportunities to retain and develop the contract by maintaining strong client relationship at all levels
Responsible for the recruitment, retention and rostering of all contract personnel and ensuring that an effective recruitment strategy is in place to ensure the contract is adequately manned at all times
Effectively manage assets and materials to ensure they meet service delivery needs and spend is within budget
Monitor fuel and vehicle costs to ensure they do not exceed budget
Complete regular audits across the contract to ensure contract and legal compliance, and ensure any non compliance is rectified and reported
Ensure station cleaning specifications are relevant and adhered to
Manage client issues log, ensuring timely resolution and ensuring a good working relationship is maintained
Promote a secure and safe working environment at each site by carrying out regular risk assessments and security reviews
Communicate Health and Safety processes and policies to all staff and ensure they remain adequately trained including contract specific training i.e., rail processes, in order to comply with legislation and ensure a safe system of work is in operation at all times
Prepare and deliver weekly reports and contract reviews
Act as the Sentinel Coordinator for the company
The ideal candidate
Sound cleaning industry knowledge and wide business acumen gained from working for a sector competitor or end client organisation who procures these services
Good regulatory understanding of the rail sector, especially cleaning services (Stations)
A good people manager, able to motivate and maximise the contribution of a team.
Excellent customer service skills
Advanced numerical skills with the ability to understand and control a budget
Demonstrates the ability to forge and maintain relationships
Good negotiator
Ability to work collaboratively. Must be willing to be hands on and get involved in day-to-day activities but also have the ability to delegate, think and plan strategically
Must hold a full UK driving license
Ability/willingness to travel throughout the UK - Chelmsford, Essex, Norwich, Ipswich
Able to work weekends and evenings as needed
Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.
In all situations people will be judged solely on merit or ability.
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