Contract Manager

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Job Introduction

Role: Contract Manager

Hours: 40 H/P/W

Location: Flexible to work across the Area

Pay: up to £60,000 PA (DOE)

As a Contract Manager, you will play a pivotal role in developing and leading a team of Area Support Services Managers within the contract to ensure the provision of outstanding service to our clients. You will manage client and contractual relationships commercially, ensuring compliance with company policies, and driving foodservice and FM support service solutions that exceed both new and existing customer requirements.

Key Accountabilities:

• Leadership & Strategy: Lead and drive the growth and retention strategy for new and existing business across various sectors. Develop long-term account plans, including a rolling lifecycle review process.
• Sales & Bid Management: Guide the sales team in creating financially sound bids and proposals. Sign off on final agreements to ensure operationally robust contracts.
• Client Reviews & Opportunities: Implement senior client review processes to identify additional sales and service opportunities.
• Communication & Improvement: Clearly communicate strategies to the team, ensuring the implementation of improvements to maximize performance and customer satisfaction.
• Stakeholder Relationships: Develop and maintain strong relationships with internal and external stakeholders.
• Operational Insight & Marketing: Provide operational insights and collaborate on strategic marketing plans to grow sales and services while delivering superior customer satisfaction.
• Compliance & Purchasing: Ensure purchasing activities comply with Compass Group UK & Ireland policies.
• Labour & Budget Management: Manage labour costs and review trends to adjust consumable budgets accordingly. Continually review labour structures and ratios to optimize efficiency.
• Health & Safety: Stay fully conversant with current Health and Safety and food safety regulations.
• Risk Management: Apply risk management techniques, including analysis and reduction strategies.
• Third-Party Relationships: Manage senior-level relationships with third parties.

Qualifications and Experience:

• Senior Management: Experience in senior management roles within Soft FM Management.
• Leadership: Proven track record of leading and inspiring operational teams to deliver exceptional results.
• Change Management: Experience in implementing change programmes to achieve operational benefits.
• Brand Guidelines: Familiarity with working within brand guidelines to achieve desired outcomes.
• Commercial Acumen: Experience in highly commercial and price-sensitive markets.
• Communication Skills: Excellent communication and presentation skills.
• Regulatory Knowledge: Comprehensive understanding of current Health and Safety and food safety regulations.
• Risk Management: Skilled in risk management, including analysis and reduction.
• Relationship Management: Experience managing senior-level third-party relationships.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/0406/87557001/52350529/R/SU

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!