Contract Manager

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Job Introduction

Catering Contract Manager - Reading

Salary: Up to £55,000

Hours: 40 hours per week, Monday to Friday, with occasional weekends. Christmas off due to close down.

To work on this contract you need to be a British citizen or hold dual British nationality

Overview:

As the Contract Manager in Aldermaston, you will play a pivotal role in overseeing all aspects of our catering operations across four units on-site. Your responsibilities include managing client and contractual relationships in a commercial manner, ensuring compliance with company policies, and driving foodservice and FM support service solutions that exceed customer expectations. Your leadership, organizational skills, and culinary expertise will be crucial in delivering exceptional experiences to our clients.

Key Responsibilities:

• Lead and drive the strategy for growth and retention of new and existing business.
• Develop long-term account plans and conduct rolling lifecycle reviews.
• Oversee the sales team in developing financially sound bids and proposals.
• Implement senior client review processes to identify additional sales/service opportunities.
• Communicate strategies to the team and implement improvements to maximize performance and customer satisfaction.
• Develop and maintain relationships with internal and external stakeholders.
• Provide operational insight alongside strategic marketing plans to grow sales/services and deliver customer satisfaction.
• Ensure purchasing complies with Compass Group UK & Ireland policies.
• Manage labor costs above budget to the client through established policies.
• Continually review labor structures and ratios, adjusting consumable budgets accordingly.

Who You Are:

• Strong leadership and change management skills.
• Experience in managing challenging clients.
• Ability to align resources to business objectives.
• Results-oriented with a focus on performance improvement.
• Responsive to customer needs and concerns.
• Acts with integrity even in challenging situations.
• Promotes team effectiveness and holds others accountable.
• Demonstrates strong communication skills and creates effective site communication strategies.
• Senior management experience in Catering and Facilities Management.
• Led change programs to deliver operational benefits.
• Familiarity with working within brand guidelines to achieve results.
• Experience in highly commercial and price-sensitive markets.
• Excellent communication and presentation skills.
• Fully conversant with current Health and Safety and food safety regulations.
• Experience in risk management, analysis, and reduction.
• Managed senior-level third-party relationships.

About Us:

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high-profile police, secure environments, government sites, and a range of onshore and offshore facilities for the energy sector. We prioritize delivering excellent customer service and seek individuals passionate about joining our teams.