Contract Manager

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Job Introduction

Contract manager

Salary - competitive + Benefits

Overall, Purpose of the Role:

• To develop and lead the contract, ensuring delivery of exceptional service to our client and to manage the employee life cycle.
• Manage client and contractual relationship in a commercial manner ensuring compliance and company policies are adhered to.
• Drive foodservice and support service solutions that exceed customer requirements whilst delivering key financial targets and contract specification.

Key Accountabilities

• Taking overall responsibility for the delivery of catering and hospitality services for officers and staff across the MPS estate (including headquarters buildings, office facilities, stations, custody suites and training centres), planned and emergency operational feeding across the capital, and Micro-markets to make catering available to those working in smaller stations.
• Identify growth opportunities through innovation of existing contract.
• Development and management of labour strategy in line with contract specifications
• Ensure the contract performs to budget and achieves their unit business plan and financial performance.
• Monitor and measure contractual and internal KPIs and SLAs, identify and develop continuous improvements.
• Oversee and lead of management of HSE relating to the contract and teams ensuring the statutory requirements are met and all records maintained.
• Management and development of client relationships
• Seek ways to enhance quality through innovation and cost efficiency.
• Production and maintenance of continuity and emergency plans
• Oversee training and development of all employees.
• Oversee Sub-Contractor adherence to client and company policy.
• Support the sales team to develop financially sound bids and proposals to sign off on the contract.
• Play a key lead role in the retention of the contract and develop a strategy for growth.
• Ensure ongoing strategic development of current accounts to generate new business.
• Review and implement new ways to drive revenue and grow accounts including the addition of new service lines.
• Drive and implement strategies to develop, train, maintain and motivate direct team down to the frontline to deliver business requirements.
• Ensure succession planning and development plans are in place for direct reports by you and by your team for the tiers below.
• Ensure that management continually develops, implements, and monitors activities that will enhance team development engagement and loyalty.

Person Specification

Essential

• Senior management experience leading and inspiring operational teams, working within brand guidelines to deliver results.
• Developed and led the implementation of change programme to deliver operational benefits.
• Experience in highly commercial and price-sensitive markets
• Excellent communication and presentation skills
• Significant experience at a senior management level
• Experience in managing complex and multiple stakeholder relationships.
• Demonstrable financial acumen
• Excellent management skills & ability to demonstrate change management through a team.
• Have a proven track record of client/customer satisfaction.
• IT & computer literate
• Track record of growing sales and retaining business

Desirable

• Catering, facilities management, or retail background
• Experience in managing contract catering delivery.
• Self-motivated and able to adapt to a changing environment.
• Project / Change management experience