Contract Manager

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Job Introduction

Contract Manager - London

Salary: Competitive + Benefits

ESS are a leading provider of comprehensive service solutions, renowned for our commitment to excellence and innovation. We are currently seeking an experienced and dynamic Contract Manager to lead and develop our government service site in London. This is an exciting opportunity to join a forward-thinking team dedicated to delivering exceptional service and driving continuous improvement.

Purpose of the Role

• To develop and lead contract, ensuring delivery exceptional service to our client and to manage the employee life cycle.
• Manage client and contractual relationship in a commercial manner ensuring compliance and company policies are adhered to.
• Drive foodservice and FM service solutions that exceed customer requirements whilst delivering key financial targets and contract specification.

Key Accountabilities

• Take overall responsibility for ensuring the contract is operating within contractual terms including delivery of cleaning and catering operations.
• Identify growth opportunities through innovation of existing contract.
• Development and management of labour strategy in line with contract specifications
• Ensure the contract performs to budget and achieves their unit business plan and financial performance.
• Monitor and measure contractual and internal KPIs and SLAs, identify and develop continuous improvements.
• Oversee and lead of management of HSE relating to the contract and teams ensuring the statutory requirements are met and all records maintained.
• Management and development of client relationships
• Seek ways to enhance quality through innovation and cost efficiency.
• Production and maintenance of continuity and emergency plans
• Oversee training and development of all employees.
• Oversee Sub-Contractor adherence to client and company policy.
• Support the sales team to develop financially sound bids and proposals to sign off on the contract.
• Play a key lead role in the retention of the contract and develop a strategy for growth.
• Ensure ongoing strategic development of current accounts to generate new business.
• Review and implement new ways to drive revenue and grow accounts including the addition of new service lines.
• Drive and implement strategies to develop, train, maintain and motivate direct team down to the frontline to deliver business requirements.
• Ensure succession planning and development plans are in place for direct reports by you and by your team for the tiers below.
• Ensure that management continually develops, implements, and monitors activities that will enhance team development, engagement, and loyalty.

Person Specification

Essential

• Senior management experience leading and inspiring operational teams, working within brand guidelines to deliver results.
• Developed and led the implementation of change programme to deliver operational benefits.
• Experience in highly commercial and price-sensitive markets
• Excellent communication and presentation skills
• Significant experience at a senior management level
• Experience in managing complex and multiple stakeholder relationships.
• Demonstrable financial acumen
• Excellent management skills & ability to demonstrate change management through a team.
• Have a proven track record of client/customer satisfaction.
• IT & computer literate
• Track record of growing sales and retaining business

Desirable

• Catering, facilities management, or retail background
• Experience in managing contract catering delivery.
• Self-motivated and able to adapt to a changing environment.
• Project / Change management experience