Contract and Performance Manager

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Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.

We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.

We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.

We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?

Our Future Plans

The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/

Job overview

The Trust has two major Estates and Facilities management contracts which are critical to the delivery of support services to CHFT. The post includes the effective and efficient management of the Contract Partners involved in the delivery of these services. The contracts include a Private Finance Initiative (PFI) contract at Calderdale Royal Hospital (CRH), and a contract operated with the Trust's Wholly Owned Subsidiary (WOS), Calderdale and Huddersfield Solutions Ltd (CHS) at Huddersfield Royal Infirmary (HRI) and other community properties.

Main duties of the job

The post holder has the lead role in the management of these contracts ensuring the obligations of the contract partners are always delivered in full to ensure the Trust's commitment to patient care and the hospital environment is met. The post holder will be responsible for providing good commercial and financial governance of these arrangements, promoting a culture of continuous improvement to provide better value for money for the Trust, and managing and implementing change. The post holder will always ensure that the arrangements are fit for purpose and will be the conduit between the Trust's operational Departments and Divisions and the Contract Partners.

The Trust is currently implementing a reconfiguration of its service provision that includes significant changes to its estate and its contracted services. The post holder has a lead role in supporting the reconfiguration activities and working with the Contract Partners to adapt their service provisions. These activities will include the exit of current PFI Partners and transition of services to CHS, and the hand back of assets and the close out of current PFI contract arrangements. At all times the post holder will ensure that these activities comply with the requirements of Infrastructure & Projects Authority (IPA).

Working for our organisation

We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.

We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.

We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.

We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS - yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members - patients, staff and the local community.

Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.

Detailed job description and main responsibilities

General Responsibilities
• Take the lead role in managing the Estates and Facilities Management Contracts with the Contract Partners.
• Act as the subject matter expert in respect to the Estates and Facilities Management Contracts to ensure the Trusts interests are protected and all parties discharge their respective obligations.
• To seek and provide assurance against regulatory requirements and national guidance relating to the services provided by the Estates and Facilities Management Contracts. To include compliance against Healthcare Technical Memorandums and other applicable standards.
• To seek and provide assurance that the services and service performance metrics are being met in full, as described in the service schedules or Service Level Agreements.
• To act as a focal point for Trust issues that impact on or are impacted by, the Contract Partners, and facilitate their resolution.
• Responsible for overseeing contractual changes through the variation process with Contract Partners across both the PFI and arrangements with CHS.
• To ensure good Health and Safety practices are adopted by the Contract Partners and their interactions with the Trust, ensuring Trust policies are adopted. To ensure that The Trust and the Contract Partners collaborate to manage health and safety compliance where the services overlap or join. To report incidents, using the Trust reporting tool, where incidents have occurred where visitors, patients or Trust staff have been impacted by the Contract Partners actions/non action.
• To ensure that Trust Policies are issued and understood by the Contract Partners and are implemented within their services.
• To lead and direct audit work to provide assurance that all contract obligations of the contract parties are delivered, and the regulatory requirements are met.
• Establish and maintain effective working relationships with a range of internal stakeholders to ensure the Estates and Facilities Management services continue to provide the required level of service.
• Establish and maintain effective working relationships with a range of external stakeholders and partners, including the Estates and Facilities contractors to ensure the aims and objectives are met.
• Responsible for chairing monthly Contact and Performance Meetings between the Trust and Estates and Facilities Management Partners
• Responsible for facilitating quarterly/bimonthly Contract and Performance meetings between the senior leadership team of the Trust and senior representatives of the Estates and Facilities Management Partners.
• To identify early warning signs of emerging issues and seek resolution between the Trust and Estates and Facilities Management Partners.
• Responsible for providing Board level reporting to provide assurance against the contract and regulatory frameworks to the Trust.
• To be responsible for the delivery of the services against agreed budgets for the Estates and Facilities Management Contracts, the Service Performance Team, and other Trust properties.
• Report and escalate joint risks between the Trust and Contract Partners ensuring the risks are mitigated, controlled, and reported. Reconcile Estates and Facilities risks flagged by partners and to flag for the Trust.
• Responsible for the development and implementation of the Car Parking Strategy.
• To identify operating efficiencies to reduce costs to the Trust and facilitate the delivery of measures to reduce costs of delivery to the Trust.
• To work with the Trust and Contract partners to facilitate the delivery of energy efficiency measures to reduce the costs of energy within the Trust.
• To lead and direct the work of the Service Performance Team to ensure all team members (4 persons) support the delivery of contractual and regulatory assurances.
• To line manage the Service Performance Team with responsibility for recruitment, managing absences and personal performance.
• To engender an ethos of continuous improvement to all services and outputs.

Supporting Reconfiguration
• Act as the Project Lead in the hand back process that is required by IPA to ensure all requirements are met to exit the existing PFI Partners.
• To manage the process to identify hand back condition and provide assurance that the assets are returned at the end of the agreement in the required condition.
• To review all contract and commercial arrangements between the Trust and the Contract Partners and identify options to improve the existing models to clarify roles, responsibilities, and cost saving opportunities.
• To support the Executive Director responsible for Reconfiguration, facilitate the transition of services from the existing PFI Partners to CHS, ensuring a seamless transfer of responsibilities.
• To review the existing contract and commercial arrangements between the Trust and CHS and represent the Trust in negotiations to renew and extend the arrangements.
• To continually review and update the Service Level Agreements between the Trust and CHS and to ensure they are extended to cover a growth of services both at Huddersfield Royal Infirmary, the community sites, and Calderdale Royal Hospital.
• To support the delivery of a new Multi Storey Park, the New Clinical Building, and other key changes at Calderdale Royal Hospital by leading on the legal processes required to implement the variation on a PFI site.
• To facilitate the ongoing development and implementation of a net zero strategy in collaboration with Contract Partners.

Person specification

Qualifications

Desirable criteria

• Educated to degree level in relevant subject
• Chartered or Corporate Membership of a relevant professional organisation

Knowledge

Essential criteria

• Substantial experience in managing or delivering a PFI Contract and outsourced Contract Partners.
• Substantial experience of managing contract performance of major Contract Partners.
• Extensive experience of working at senior management level
• Experience of leading and developing staff
• Experience of managing budgets
• Ability to initiate and support change within the Trust to ensure continuous improvement of the services.

Desirable criteria

• Extensive experience in working in a hospital or care setting.
• Experience of decision making and using initiative to make a difference.
• Ability to identify creative solutions to problems
• Flexible and adaptable to emerging issues with ability to prioritise workload.

Communication and Relationships inc Management Responsibilities

Essential criteria

• Extensive experience in creating and developing professional relationships.
• Extensive experience in team working and developing and maintaining relationships at all levels.
• Ability to understand and analyse a broad range of complex information and conveying data in a clear and concise manner.
• Resilient with the ability to motivate others.

Desirable criteria

• Skilled in multi-tasking and working across disciplines
• Excellent communication skills and the ability to communicate key messages to internal and external stakeholders.

Our vision is to provide One Culture of Care for one another in order that we can provide compassionate care for the people who use our services. We are passionate about creating a workplace where we work together to get results, encouraging colleagues to have their say, in order to co create the change we want to see. We take pride in the diversity of our workforce that's why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.

Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers. These references will be requested before you are issued with an unconditional offer of employment letter.

If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £42.90, Standard £22.90 or Basic £22.90) from your salary when you commence in post (including Internal staff). You will also be required to participate in the DBS Update Service and pay the £13 cost per year. This is a condition of your employment.

CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

If you have any questions please contact ask.recruitment@cht.nhs.uk for assistance.

Employer certification / accreditation badges

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

• Contract and Performance Manager JD and Person Spec (PDF, 344.4KB)
• Job Description Appendix A (PDF, 259.2KB)