Continuous Improvement Manager

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Job Description

Lead Change. Lift Performance. Transform Lives.

The Role

We're looking for a dynamic Continuous Improvement Manager to lead impactful change across Fedcap UK. You'll drive projects that boost customer experience, quality, and productivity, while embedding a culture where improvement is part of everyday work. Using LEAN principles and data-driven insights, you'll work hands-on with frontline teams and leaders to streamline processes, solve problems, and deliver measurable results. Travel across regions is an essential part of the role.

• Location: On-site, accepting applications from candidates within reasonable distance of any of our South-Central offices: Banbury, Basingstoke, Brighton, Chichester, Guildford, Oxford, Slough, Staines, High Wycombe & Reading
• Travel: Regular UK travel required (expenses covered)
• Salary: £52,839 to £58,710

What You'll Do

• Lead and champion continuous improvement across the organisation.
• Create and roll out CI strategies everyone can understand and use.
• Run LEAN workshops and problem-solving sessions that build skills and deliver real change.
• Cut out unnecessary steps and complexity to drive efficiency (3%+ gains each year).
• Use data and performance trends to spot risks, set priorities, and guide decisions.
• Own improvement projects end-to-end-from defining the issue to evidencing the impact.
• Build strong relationships across operations to make improvements stick.
• Coach and develop Continuous / Service Improvement Specialists.
• Work closely with Operations, Governance, Quality, Service Design, and Customer Experience teams.
• Represent the organisation in external CI networks and working groups.

What You'll Bring

• Strong knowledge of CI tools: Lean, Six Sigma, value stream mapping.
• A recognised CI qualification (e.g., Lean Six Sigma Green Belt).
• Experience delivering successful improvement projects.
• Ability to analyse issues, problem-solve, and improve productivity.
• Excellent communication and coaching skills.
• Strong leadership, integrity, and a strategic mindset.
• Understanding of how operational systems connect and impact performance.
• Confident use of MS Project, Visio, Word, Excel, and PowerPoint.
• Flexibility and willingness to travel.

Here's what makes Fedcap a rewarding career...

At Fedcap, we're proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:

• 33 days' annual leave (including bank holidays) with the option to buy or sell additional days
• £500 annual benefits scheme to spend at over 900 retailers
• Cycle to Work scheme open all year round
• Pension scheme with up to 5% employer match
• Free life assurance worth 4x your salary
• Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family
• Digital gym, mindfulness resources, virtual GP and more

About Us

Fedcap UK (part of The Fedcap Group) is a not-for-profit organisation. Our mission is to improve economic mobility by unlocking opportunities that move the dial for individuals and communities. Internationally, Fedcap has nearly 90 years of experience, supporting over 245,000 people annually to help improve their economic well-being and their quality of life through education, health, employability and economic development practice areas.

Drawing on the experience and scale of the Fedcap Group, the UK delivers a growing portfolio of programmes, to deliver holistic solutions that meet local and national priorities and empower individuals to thrive.

We deliver leading employability solutions across a range of UK contracts and local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities.

At Fedcap, we embed social value in how we work - from who we hire, to who we partner with, to how we deliver services that create lasting change. Whether that's supporting a young parent into their first job, helping someone return after time away from work due to health or personal circumstances, or supporting a small business become more inclusive - our mission is to create impact where it matters most.

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