Continuous Improvement Manager

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Job Description

Job Title: Continuous Improvement Manager

At Fanatics Commerce, we're more than just a leader in licensed sports merchandise - we're a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Role Overview

Responsible for Continuous Improvement and Process Engineering across our Semi-Automated Stakehill Site.

This will have oversight of all projects and automation initiatives within the Site, whilst also driving Process improvement through an analytical and structured problem solving approach.

This roll will deliver improvements across our core service metrics, as well as cost.

How you will make a difference

• Develop, champion, and execute a long-term continuous improvement roadmap and capex initiatives aligned with operational excellence and business growth objectives.
• Drive cultural adoption of Lean, Six Sigma, and Kaizen methodologies across all warehouse functions
• Re-engineer end-to-end processes across the operations to reduce costs and improve service levels. Integrate best practices in warehouse design and layout optimisation.
• Lead cross-departmental CI projects from conception to execution, managing timelines, budgets, and stakeholder alignment
• Ensure data is accurate, accessible, and actionable at all levels, enabling informed decision-making and cross-functional alignment.
• Leverage insights to build compelling business cases for improvement projects, clearly articulating expected ROI, performance impact, and strategic value

What you bring to the team

• 4+ years' experience in a Continuous Improvement or Operational Excellence role within a warehousing, logistics, or D2C fulfilment environment
• Proven track record of delivering measurable improvements to core operational KPI's through owned initiatives, using methodologies such as Lean Six Sigma and Kaizen
• Structured and thorough in approach to analysing and presenting data, with a focus on clarity, accuracy, and stakeholder relevance
• Demonstrable experience building business cases and using data-driven insights to influence strategic decision-making and project prioritisation
• Comfortable working cross-functionally with Site Leadership, including Operations, HR, H&S, and Tech/BI teams to align improvement efforts

At Fanatics, we value transparency and honesty. If you don't meet every single requirement, that's okay - we still want to hear from you! We believe in the power of diverse experiences and talents. If you're excited about the role and confident that you can contribute, don't hesitate to apply. We're genuinely interested in how your unique skills and perspective can help us build something amazing together.

What is in it for you

Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you'll be empowered to help shape our culture that celebrates both individual and team successes.

Benefits: At Fanatics, we're dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.