Continual Improvement Manager

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Company Description

MUST BE BASED IN THE UK AND FULL RIGHT TO WORK

Join Netcompany in leveraging technological innovations to foster societal transformation.

Netcompany was awarded 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees' Choice Awards for 2024. As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.

Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs.

Job Description

We are looking for a Continual Improvement Manager to join our team on a permanent basis to drive forward our delivery capability and deliver the optimum solutions to the clients. Based in Leeds, this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK.

Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. The current Service Delivery offers prospective candidates the opportunity for significant recognition, skills and technology exposure, and career development and training across multiple business areas.

Key Responsibilities:

• Identify Improvement Opportunities: Analyse current processes and identify areas for improvement to enhance efficiency, quality, and performance.
• Develop and Implement Improvement Plans: Design and implement continuous improvement strategies, methodologies, and initiatives across the organisation.
• Facilitate Change Management: Lead change management efforts to ensure successful implementation of improvement initiatives, including training and support for staff.
• Monitor and Measure Impact: Track the progress and impact of improvement initiatives, using data and metrics to measure success and identify further opportunities.
• Collaborate with Teams: Work closely with various departments to understand their processes and challenges, providing support and guidance on improvement efforts.
• Promote a Culture of Continuous Improvement: Foster a culture of continuous improvement by encouraging innovation, feedback, and best practices across the organisation.
• Conduct Root Cause Analysis: Perform root cause analysis to identify underlying issues and develop corrective actions to prevent recurrence.
• Provide Training and Support: Train and mentor staff on continuous improvement tools, techniques, and methodologies.
• Prepare Reports and Presentations: Prepare detailed reports and presentations on improvement initiatives, progress, and outcomes for senior management.
• Stay Updated on Industry Trends: Keep abreast of industry trends and best practices in continuous improvement to ensure the organisation remains competitive and innovative.
• Own and Govern Continuous Improvement Practice: Manage the Continual Improvement practice, ensuring all supporting documentation is reviewed and updated annually.
• Manage Lifecycle of Improvements: Oversee the lifecycle of all Continual Improvements, ensuring regular updates and appropriate management within the ITSM toolset (ServiceNow).
• Facilitate Meetings: Conduct regular bi-weekly and ad-hoc meetings to review new and existing Continual Improvement initiatives, ensuring all updates are documented.
• Provide Post Completion and Monthly Reports: Demonstrate value delivered from completed initiatives and provide monthly reports on the current state of all tickets and assignees.
• Engage Stakeholders: Ensure all relevant stakeholders are engaged with the practice/process, providing training and promoting the use of the toolset for logging and managing improvements.

Qualifications

• Proven experience in continuous improvement, process improvement, or a similar role.
• Strong knowledge of continuous improvement methodologies such as Lean, Six Sigma, or Kaizen.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Certification in Lean Six Sigma or similar is a plus.

Additional Information

Essentials

• Must be willing to do UK based travel for projects.
• Must have the right to work in the UK

Benefits include

• Hybrid working model with some flexible working
• 25 days' holiday
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

Company information

Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees' Choice Awards for 2024.

At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.

Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.

If you need any reasonable adjustments or extra support during the recruitment process, please contact us at reasonableadjustments@netcompany.com.

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