Content Manager

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Job Description

As a Content Manager - Communications, Carbon and Communities - you will play a vital role in planning and coordinating the production of content to tell Heathrow's story to a wider, digital audience. This role will sit within the Heathrow internal communications team but the individual in the role will be expected to have the outlook and experience to be able to produce multimedia content for use externally and internally.

The role requires strong copywriting and visual storytelling skills, the ability to identify content opportunities, and engaging with stakeholders to develop a coordinated content plan. Excellent writing skills, understanding Heathrow's strategy, and building relationships across the airport are essential.

This role is Monday to Friday with occasional out of hours engagements.

Responsibilities

• Producing content including videos, infographics, photography, animations and blog copy for use across Heathrow's communications channels.
• Maintaining a content planner and collaborating with people across the function and business to populate it and ensure it fits with wider strategic objectives.
• Regularly monitoring and auditing channel content ls in their responsible to ensure content is up to date and delivering the best return for investment .
• Providing line management and leadership to a direct report in the content team.
• Demonstrating the flexibility to operate within different functional teams when the need arises as a part of a 'one communication team' approach.
• Participating in crisis communications and be part of the internal communications team's roster for incident response.

Qualifications

• Proven understanding and experience in digital content design, including experience intechnical expertise in filming and editing video and static imagery and using its its associated software like Adobe Photoshop.
• Awareness of digital analytic tools and experience in using these to determine effectiveness of content.
• Confident and creative multi-channel communicator who likes embracing change and spotting improvements and helping others to do so.
• Excellent organisational, written and verbal communications skills.
• Strong relationship management, and team skills.
• Experience of working with internal clients and gaining their trust through advising and influencing on comms best practice and solutions in a fast-paced change environment.
• Ability to work independently and collaboratively in a fast-paced environment.

Ideally you will also have:

• Strong portfolio demonstrating graphic design skills and previous work on promotional content and brand materials.

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport. All roles involve some on-site working each week, so you'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.

About the Team

There's no place like Heathrow when it comes to the scale of our ambitions. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability leadership. This is about more than protecting and enhancing our reputation. Focusing on the experiences of our passengers, colleagues and partners, we ensure that as Heathrow thrives, so too will our people, our communities, our country and our world.

Our sustainability strategy, Heathrow 2.0, is central to everything we do. We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work. We work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport.