Content & Campaigns Manager (FTC)

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Company Description

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent.If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

Job Description

The Consumer franchise (savings & consumer lending) is a fast-growing part of Shawbrook, and marketing plays an essential part of growing Direct channels.

Key Responsibilities

Content Strategy & Creation

• Create & maintain content strategy, and various types of content across different formats utilising key audience insights and trends to support engagement with our customers, colleagues and partners. This includes management of content which is created in full or in part by internal stakeholders / agencies.
• Review and implement content from key stakeholders and marketing agencies including obtaining the required approvals and ensuring correct tone of voice and brand guidelines are met.
• Work with key stakeholders across the business to ensure content is accurate and relevant to our audience and our brand
• Support content publishing on the Website CMS.
• Support the direct distribution of the Business Finance & Property Finance Franchises, where applicable.

Marketing Campaigns

• Develop, execute and manage marketing campaigns from inception to delivery.
• Drive & execute the creative process across advertising (including programmatic display), and PR to differentiate the Consumer franchises products and services
• Manage the development & creation of Consumer franchise content for the website and social channels, and work with digital marketing colleagues to drive social reach & engagement, optimise Digital PR, increase SEO, and optimise conversion.
• Execute all campaign related email activity through Dotdigital or other email marketing tools and provide reporting & insights post campaign
• Support the internal communications team where necessary to deliver internal communications on Consumer franchise marketing campaigns
• Manage all internal sign off processes for marketing campaigns including compliance approval and record keeping
• Manage reporting for Consumer franchise campaigns. This will require you to work closely with the relevant teams within group marketing and our agencies to analyse reporting for key insights to enhance and increase the performance of our activities

Risk Management / Controls and Compliance

• Communicate and escalate potential issues/risks in a prompt and effective manner
• Manage the internal sign off process to ensure all marketing materials are compliant with FCA regulation

Financial

• Day to day management of the consumer marketing budget tracker
• Processing of incoming supplier invoices

People / Teamwork

• Work closely with colleagues across the wider business to understand the strategy and plans for the Consumer franchise and translate this into campaigns that deliver impactful results for the business
• Project/campaign management, liaising with external agency partners and suppliers to ensure high quality delivery of projects on time and budget.
• Close team-working with the other teams within Group Marketing to deliver the Consumer franchise's marketing objectives
• Work cross-functionally with internal teams across the Group to deliver marketing campaign activity

Qualifications

• Experience of content strategy & creation
• Experience in PR and marketing campaigns
• Strong marketing experience, with some exposure to financial services
• Experience of content publishing on a Website Content Management System (CMS), e.g. Umbraco is desirable
• Demonstrable experience of balancing multiple projects
• Comfortable working in a fast-moving environment

Additional Information

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done