Content and Social Media Manager

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We are seeking a creative Content and Social Media Manager to join the Claridge's team.

Maybourne operates some of the world's most extraordinary hotels, including Claridge's, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

One of Maybourne's storied hotels is Claridge's, a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridge's for life's finest moments become part of its brilliant legacy.

Claridge's is a family of the best and brightest, proudly serving the best and brightest. The calibre of our colleagues is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos - generous, passionate and truly personal. Claridge's is a place that invites you in, embraces you, and make your spirit soar.

Key Responsibilities:

As the digital voice and visual storyteller for one of the world's most iconic luxury hotels, reporting to the Managing Director, you will work closely with the Maybourne corporate social media team to ensure full alignment on brand direction, integration of group-wide initiatives, and the consistent development of Claridge's distinctive tone and visual identity. You will balance creativity with execution: developing strategy, leading shoots, attending events, and producing social-first content across the entire hotel.

This senior role requires a strategic thinker, confident creative leader, and hands-on content expert who can balance timeless brand heritage with modern digital culture and will involve:

• Strategic Leadership
• Event coverage and real-time story telling
• Community management
• Cross-Functional Collaboration
• Data, Insights & Reporting
• Content Creation & Editorial Direction

Successful candidates for this role will have:

• Proven experience managing social media for a leading luxury, hospitality, lifestyle or cultural brand.
• Strong creative vision with the ability to produce and oversee exceptional content.
• Confident leader with experience managing shoots, agencies, creators and multidisciplinary teams.
• A polished communicator with impeccable taste, strategic thinking and editorial sensibility.
• Deep understanding of Instagram, TikTok and emerging social platforms.
• Comfortable in fast-paced environments and client-facing situations involving VIPs and talent.
• Flexible availability, including occasional evenings/weekends depending on hotel events.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme 'Introduce a Star' where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.