Contact Centre Sales Manager

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We have an exciting opportunity for an Contact Centre Sales Manager to join our team based in Thurrock. You will join us on a full-time, permanent basis and in return will receive a competitive salary of £45,000 + Commision per annum.

Here at Furniture Village, we have built a hugely successful retail business with a winning environment to work in, and we are delighted to have won Best Retail Family Business of the Year! We are caring, passionate, honest people who go the extra mile and make brave decisions to ensure our customers are always delighted with our service.

About the Contact Centre Sales Manager role:

You are responsible for successfully managing the online team in each of the key results areas - financial, service, people and operations. This will be achieved through the demonstration of our key leadership characteristics and by championing the company values.

Key Responsibilities of our Contact Centre Sales Manager:

• Effective management of the store's performance in line with bookings, margin and profit budgets
• Lead the team to ensure maximised bookings, margins and add ins.
• Ensure the Supervisor is effectively driving sales performance through individual bookings, margin and add in targets.
• Manage and control variable costs.
• Ensuring the Awesome Experience is delivered at all times.
• Ensuring that all Consultants are trained and regularly reviewed in the use of the Circle of Selling
• Ensuring the swift and satisfactory resolution of any complaints or queries and affecting change to avoid repeat occurrences.
• Fully utilise and comply with all people management practises and procedures such as recruitment, talent management, probation, development, succession planning, performance management, absence management etc
• Ensure the required training takes place whether in-store on the job or through team attendance at company run programmes to maximise sales performance and product knowledge.
• Work with the Supervisor to ensure they are effectively mentoring the Sales Consultants performance through coaching, training and all recognised performance management procedures
• Ensure the office is well presented, comfortable and adheres with all company standards and cleanliness.
• Maintenance of a safe environment for employees and visitors including full compliance with all Health and Safety legislation together with company practise and procedures
• Ensure all Health and Safety training takes place in the office including fire training.
• Ensure full controls and checks are in place to enable the security of the office.

Key skills and attributes we are looking for in our Contact Centre Sales Manager:

• Consistently leads by example, inspiring and motivating their team with energy and enthusiasm to achieve the company vision.
• Is fully accountable and focused on achieving results.
• Translates business strategy into clear objectives and challenging goals.
• Expects the highest levels of performance and emphasises positive motivation, training and improvement to achieve this.
• Demonstrates knowledge and understanding of key business areas - Finance, Sales, Marketing, HR and Operations and uses this knowledge to make good judgments and quick decisions.
• Demonstrates the ability to analyse and assess likely outcomes, evaluate options and decide on an appropriate course of action quickly in a fast-paced environment.
• Demonstrates clear thinking and the ability to reason in order to make sound judgements.
• Encourages innovation and creativity.
• Demonstrates a positive approach to change.
• Is an enthusiastic learner who demonstrates self-awareness and reliance.

If you feel you have what it takes to be our Contact Centre Sales Managerthen click "apply" today, we look forward to hearing from you!

Furniture Village is an equal opportunities employer, and all offers of employment are made solely on merit.