Contact centre Manager

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How you'll help us live our purpose

We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

It's a purpose that drives everything we do and one we're proud of. And you can play your part too - join our dedicated team join team in our Contact Centre and we'll support you to give our members the great service we pride ourselves on, whatever they're saving for.

How you'll make a difference: We work tirelessly to support and develop our colleagues so they can efficiently deliver an excellent customer experience to our savings and mortgage members. We appreciate the value each person brings to the Society's success and to making our contact centre a great place to work. We are resilient, able to adapt quickly to the changing needs of our members and our business which is critical to our strong and secure Society. We focus on what matters and take action to do what is right for our members, colleagues, and the Society.

In our contact centre we treat one another like family, with respect, care, and a good measure of laughter, having the right conversations and supporting one another to perform at our best. Nothing and no one is just a number, so if this sounds like a team you want to be part of and lead, somewhere you could add value and flourish then let's talk

Whatever your day brings, your work will really make a difference, and you'll feel proud of delivering positive outcomes for our customers.

What will you bring to the role?

• You will have worked in a Contact Centre environment with experience of leading and managing people leaders and their teams. Your inspirational and supportive management style will drive positive engagement, with an ability to coach and develop high performing teams
• A passion for customer service and experience of successfully delivering against departmental targets in a challenging environment
• An ability to have the right conversations with stakeholders, positively influence and constructively challenge colleagues up to Senior Leadership level
• An ability to measure, analyse, evaluate, and focus on what matters
• An ability to push forward, identify when change is necessary and successfully implement and drive innovative change initiatives to drive better outcomes
• A curiosity for our industry, networking, sharing best practice, and turning ideas into reality
• Can demonstrate effective judgement and decision making in a real time environment

And in return, you'll get the best from us:

• An annual colleague bonus of up to 12%
• Matched pension contributions of up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
• Colleague Mortgage and Saver products
• Electric vehicle scheme/ Cycle to Work scheme
• 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose Leeds Building Society?

Our business is centred around our people. Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards . This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.

Why wait? Apply now

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.

Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us on careers@leedsbuildingsociety.co.uk .

Why wait? Apply now

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.

Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us on careers@leedsbuildingsociety.co.uk .