Consumer Communications Manager

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Location: London, hybrid working
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week - Mon to Fri

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join us at the heart of Vodafone UK in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

What you'll do

A varied role supporting key Consumer parts of the Vodafone business, driving awareness of our brand purpose of connecting for a better future and bringing our position as The Nation's Network to life through impactful PR and comms.

• Deliver engaging comms for Vodafone Consumer products and services that drive positive reputation uplift, in both the mobile and broadband space. Work in collaboration with the Brand and Go To Market teams to advise on the best communications plans and strategies and lead on material/creative idea development/executions that amplify Vodafone prop launches and campaigns and help position us as The Nation's Network.
• Drive external comms activity that positions Vodafone as a leading employer (Best Place to Work) that enables its people to be the best they can be and provides the best possible service to its customers.
• Support the Strategic Comms and Sustainable Business teams with the delivery of purpose campaigns e.g. everyone.connected, as needed, offering expert counsel, creative PR thoughts and helping ensure the activity positions Vodafone to consumers as a company that uses its tech for good.
• Play a supporting role in delivering first class external comms campaigns for key brand partnerships including Glastonbury and Wimbledon.
• Contribution to PR plans, messaging framework, campaigns to support the brand team and overall UK business objectives and commercial targets towards ensuring a high and favourable image is sustained.
• Development of PR materials - press releases, press communications, editorial content, messaging materials, launch plans, statements, blogs, photocalls for traditional and social media channels.
• Creative briefs for agencies. Implementation of PR activity on-budget and meeting sometimes challenging deadlines in order to maintain regular drumbeat of quality coverage
• Dealing reactively to enquiries from a wide range of journalists in a timely and appropriate way
• Creating strong relationships with key media and influencers
• Support provision of advice to management and key business stakeholders on appropriate media actions in relation to specific announcement, activities or events.

Who you are

• At least 5 years' experience within a highly rated agency or an in-house External Communications department
• Dynamic, self-motivated and clear communicator with the ability to get to act quickly and with clarity of thought
• Strong writing and editing skills
• Experience of working in a collegiate way with colleagues and/or agencies - especially with other disciplines (e.g props / brand)
• Demonstrate Vodafone role model behaviours
• Educated to degree level or equivalent
• Experience in TMT sector
• Strong media contacts
• Good understanding of social media channels

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.