Consultants Team Manager

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Job Title: Implementation Consultants Team Manager

Location: Commutable to Witney (OX28)

Salary: £45,000 - £50,000

Looking for a fresh challenge in 2025?

Webexpenses, headquartered in the United Kingdom, with offices in Australia and North America, is a SaaS company that has grown quickly as a major player in the global online expense management market. Our mission is to enhance business efficiency and effectiveness by eliminating manual processes and elevating our clients' visibility into their company's expenditure.

Private equity backed, you'll be joining us at an exciting juncture as we continue to grow our business and develop our people.

About the Opportunity

Due to the ongoing growth of our well-established UK team we now have a fantastic opportunity for a Consultants Team Manager to join our Customer Experience Team. We are in search of an experienced manager who can lead a team to deliver an excellent customer experience throughout our implementation process.

You don't need to be a software expert but you should feel confident in leading a team of experts and have extensive experience of managing a customer-focused team. You will be proficient with technology and possess both excellent customer experience and well-honed people management skills.

In this role you will be responsible for the effective delivery of consultancy to implement Webexpenses solutions to our customers. This position will include taking a proactive role in raising the skills level of the team, to assist our business in reaching strategic goals. You will be expected to lead, manage, coach and inspire your team to drive operational excellence.

You will do this by:

• Leading, managing, coaching and inspiring your team through every day interactions.
• Creating an effective partnership and working closely with internal stakeholders.
• Supporting and driving initiatives that will deliver on both our long-term strategic plans and our short term objectives.
• Ensuring the quality production and output of Webexpenses solutions.
• Supporting Implementation Consultants through the escalation of technical issues where appropriate.
• Developing and documenting appropriate processes associated with the implementation of Webexpenses solutions.
• Creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Facilitating problem solving and collaboration.
• Providing and maintaining a high level of service, with a professional representation of the company at all times.

To be considered for this exciting role candidates will have:

• People management experience.
• Proven experience in a customer facing environment within a B2B setting.
• Familiarity with implementing SaaS solutions.
• Experience of business application deployment cycles.
• Familiarity with finance or an understanding of financial software is beneficial.
• Excellent written and verbal communication skills.

In return we offer:

• A working environment which enables our people to develop their skills and experience.
• A range of benefits including 25 days holiday (rising to 26), plus an additional day off on your birthday, private health insurance, group life insurance, cycle to work scheme, pension scheme, onsite benefits.
• This is a full time role working a hybrid model with a requirement to be in our Witney office 3 days per week.

Webexpenses is an equal opportunities employer, and we encourage applicants from diverse backgrounds to join our team.

Key to this role is an awareness of data privacy and security as you will be dealing with sensitive employee data in accordance with our security policies.