Consultant - Technology Implementation

About Us

Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organisations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

https://www.weareams.com/

The Role

The Consultant - Technology Implementation will lead technology implementation discovery and business analysis, document client requirements, and support data, configuration, and integration services within a cross-functional team. This role ensures clients successfully adopt AMS technology solutions by converting business needs into an actionable implementation plan, a correctly configured product, and measurable operational outcomes.

Key Accountabilities

Client and Stakeholder Engagement

• Lead discovery sessions, workshops, and decision forums with senior stakeholders.
• Build strong relationships across business, technical, and executive groups.
• Challenge unclear or conflicting requirements and guide clients toward decisions aligned with desired outcomes.

Business Analysis and Solution Design

• Conduct current-state analysis, design future-state processes, and identify gaps.
• Translate business needs into functional requirements, configuration decisions, data needs, and integration points.
• Produce clear, accurate functional design documentation for cross-functional teams.

Technical and Data Execution

• Collaborate with developers, integration engineers, and data teams to validate technical feasibility and align on design.
• Analyze customer data extracts to identify issues, validate configurations, and recommend remediation actions.
• Support integration activities, including API and webhook-related requirements, and contribute to data mapping efforts.

Implementation Delivery

• Configure AMS Digital Solutions based on validated requirements.
• Lead or support SIT and UAT cycles, including test planning and defect management.
• Support customers through incremental releases, providing guidance during build, test, and adoption phases.

Risk, Issue, and Governance Management

• Identify, document, and escalate risks and issues through project governance forums.
• Maintain accurate entries in the risk register and work with project teams on mitigation actions.
• Communicate impacts and required decisions in a clear, timely manner.

Skills & Requirements

• Experience in applying Agile project management methodologies to plan, execute, and deliver technical initiatives efficiently.
• Working knowledge on leveraging integration platforms such as Workato and MuleSoft to design, implement, and maintain seamless system integrations.
• Knowledge on leading technical implementations, ensuring solutions are deployed effectively and aligned with business requirements.
• Experience engaging in client-facing environments, translating technical concepts into clear, actionable solutions for stakeholders.
• Ability to analyse SQL databases to extract insights, troubleshoot issues, and support data-driven decisions.
• Value added: knowledge on recruitment area

Why AMS?

At AMS, we come from every walk of life - and that's what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.

We offer

• Growth and development focused on your strengths
• The opportunity to develop a career within one of the world's leading organisations specialising in talent and workforce solutions.
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
• A competitive reward and benefits package* (private medical care, life insurance, etc.)
• Flexibility in how and where you work*

*Details may vary slightly depending on your location, local labour law, etc.

Our statement

We're committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.

We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long- term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.

If you're ready to bring your skills, curiosity, and passion, click Apply and let's explore what we can achieve together!