Configuration Technical Planning Manager

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About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Configuration Technical Planning Manager

Location: Birmingham

Contract Type: Permanent

Salary Package: £36,000 plus large company benefits, company car, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am - 5.30 pm Monday - Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

Reporting directly into the Operations Manager, you will be the direct line manager for the Service Desk Team within the SCC Configuration Centre, whilst also providing support to our Production/Breakfix teams, Account/Project teams, Pre-sales team and ultimately our customers. The successful candidate will ensure that configuration services are transitioned and delivered to the required business and customer standards.

Security Clearance or the willingness to apply will be required for this role.

Key responsibilities:

• Support and maintain the Configuration Centre internal infrastructure and create and maintain Configuration Centre processes.
• Provide regular reporting in line with operational requirements.
• Support the Operations Manager in research and evaluate emerging technologies, hardware, and software and look to implement new service offerings.
• Carry out complaint investigations and respond with appropriate preventative actions where possible.
• Conduct regular meetings and PDRs with teams.
• Carry out group inductions and customer tours as and when required.
• Ensure Resource Planner are updated on COPS and reviewed Weekly and ensure capacity against production and rollovers/queries reviewed Monthly.
• Ensure Time & Motion studies are carried out for new customer processes to assist in defining a KPI.
• Provide awareness training to supporting SCC departments.
• Attend offsite customer/internal meetings, when required, to support the transition of new configuration services.
• Carry out relevant processes in line with P&L reporting.
• Adhere to and assist in implementing and maintaining the configuration centre's ISO accreditation standards that support this job role function, including any supporting internal/external audits.

Skills and experience:

• Proven experience within a similar team leader role.
• Proven leadership skills.
• Strong interpersonal skills and ability to present to key stakeholders.
• Strong creative and analytical thinking.
• Proven demonstrable experience working within an IT environment working to Key Performance Indicators and Service Level Agreement targets.
• Demonstrable experience of working with IT Hardware and software e.g. Desktop/Laptop/Enterprise. Windows/Android/IOS etc.
• A demonstrable high skill level in regards to decision making, time management and work planning activity.
• A strong focus on customer service and supporting teams to meet required customer deadlines.
• Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life