Conference and Events Raceday Operations Manager

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Job Introduction

Conference and Events Raceday Operations Manager

• £35,000 per annum
• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on ?doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

More about the role:

• Newbury Catering is the joint venture with Levy UK, which manages and operates all event catering, hospitality and retail services at Newbury Racecourse. This is a, relatively, new contract and is a joint venture with Newbury Racing, a privately owned company
• As our Raceday Operations Manager you will be responsible for Raceday Hospitality and Retail and C&E
• You will be required to directly manage the day-to-day delivery and lead the C&E Operational Team on a day to day basis and will be responsible for the development of people and product. The C&E market caters for conferences of up to 500pax and banqueting for up to 450 pax. The successful applicant will be required to show experience within this market
• Racedays vary in size and can be from 1,500 to 20,000 with hospitality numbers up to 2,000+ across various restaurants and private boxes. The role on racedays would be as a key area manger taking direction from The Operations Manager and/or Retail Manager

About you:

• Proven F&B delivery experience in a C&E environment. Preferably this will have been in managing events in excess of 200 pax. An exposure to a sporting environment, especially Racing, will be an advantage
• Passionate about food and hospitality, with a natural flare for guest focus and quality of experience at all levels
• Demonstrates passion and hunger for ensuring an exceptional hospitality experience
• Passionate about people - enjoys communicating with the most important of clients as well as the all-important team members that deliver great service day to day
• Respected for leadership skills - confidently able to appoint, develop and inspire large high performing teams of both fixed and variable staff. Can demonstrate provision of clear and decisive direction
• Excellent client and stakeholder management presence and interpersonal skills. Well versed in clarifying client and customer requirements. Excellent listening, written and verbal communication skills, including delivering concise and engaging presentations. Known for collaborative approach. Natural and engaging in dialogue with customers at all levels
• Professional integrity - naturally commands respect and delivers on promises
• Dynamic and measured - good blend of 'can do', pace and a calm head under pressure

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.