Concierge

BRAND: Publicis Media
Job Function: Operations
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

Company Description

Publicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential.

A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value anddrive growth in a platform-poweredworld. It is present in over 100 countries with over 23,000 employees worldwide.

Overview

About the Role

Publicis Groupe's UK head office is based at Television Centre, home to a number of our agencies and global teams. Each floor is supported by a dedicated Concierge who plays a key role in creating a seamless and professional workplace experience.

This is not your typical reception role.

We're looking for someone to take ownership of the 9th floor - a dynamic environment that hosts multiple global teams, including members of our EMEA Senior Management Committee. You'll be the go-to person for everything on the floor, ensuring smooth day-to-day operations while delivering a first-class experience for colleagues and visitors from around the world.

If you're organised, proactive, and thrive in a people-focused role, this is a fantastic opportunity to make a real impact.

Responsibilities

You'll take pride in delivering an exceptional experience and keeping everything running smoothly. Your responsibilities will include:

• Creating a seamless visitor experience, from booking guests in to welcoming and hosting them on arrival
• Acting as the main front-of-house contact for both internal teams and external visitors
• Managing the day-to-day operations of the floor, including supplies, post, couriers, taxis, and lockers
• Coordinating with hospitality and facilities to ensure meetings are set up correctly, including catering requirements
• Supporting meeting room setup, including AV equipment and daily checks
• Communicating key updates across the floor and maintaining accurate distribution lists
• Supporting the organisation of events and team activities
• Welcoming new starters, giving tours, and helping them settle in from day one
• Working closely with other concierges and the wider PA community to support a "one team" culture

Going the Extra Mile!

In this role, you'll also:

• Provide ad hoc support to senior international executives visiting the office
• Build strong relationships with the PA community and assist with tasks such as bookings, printing, research, and logistics
• Become the trusted, familiar face on the floor - someone everyone can rely on
• Continuously look for ways to improve how the floor operates and enhance the overall experience

Qualifications

• A friendly, confident, and professional individual with excellent customer service skills
• Previous experience in a front-of-house, reception, or customer-facing role (office or hospitality preferred)
• A collaborative team player with a positive, can-do attitude
• Proactive, reliable, and able to take ownership of tasks
• Strong organisational skills with excellent attention to detail
• Ability to multitask, stay calm under pressure, and work in a fast-paced environment
• Comfortable working both independently and as part of a wider team

Additional information

Publicis Media offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You'll also have access to a range of additional initiatives, including:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

Publicis Groupe works primarily from the office or our clients' office four days per week.

At Publicis Media , we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

#LI-NP1