Compliance Services Manager

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ABOUT US

We are a trusted partner in protecting brands and their end-consumers around the world, through clear and accurate product information.

Creating trust: Consumers must be able to trust product information, in order to trust a brand. When our clients choose to work with us, they are trusting us with the reputation and the future of their brands.

By providing expertise: We are a highly versatile team of experts with a unique blend of manufacturing, retail, enforcement and commercial experience. Our clients rely on us to know every angle of the international product information sector, inside out.

Through collaboration: Our clients trust our expertise and choose to work with us as collaborative partners, to help them build successful brands. We work side by side with our clients to interpret and apply legal guidelines, enabling them to launch innovative products quickly and efficiently.

OUR SERVICES

Discover: we provide advice, training and consultation services across all aspects of food law, offering clear and practical solutions to product information and labelling.

Launch: we deliver complete product specifications and label information for product launches, ensuring full legal compliance, honesty and accuracy.

Expand: we help our clients move into new, global markets with total compliance confidence, all whilst avoiding unnecessary time, cost and enforcement action.

Protect: we work in partnership with our clients to interpret and apply the law and protect their brands by helping end consumers make safe, informed choices.

ABOUT YOU

Our Teams are the physical face and representation of our Values to our customers; you are:

Welcoming: friendly, approachable and open to new ideas

Positive: create a positive experience for our people and our clients

Confident: act with integrity from a strong foundation of expertise

Simple: remove complexity and bring clarity

THE ROLE

Ashbury are dedicated to the provision of regulatory, legal advice and checks that protect our customers' reputations and keep brands and end consumers safe. We are partner of choice and market leader in our field. In provision of our services, we must be able to demonstrate due diligence. In food safety, due diligence refers to being able to prove that your business has taken reasonable steps to prevent food safety breaches. In this role you will be taking a lead role in supporting Ashbury in demonstrating due diligence.

The role is to ensure Ashbury adheres to all applicable food safety regulations, quality standards and compliance requirements. The role is critical in mitigating risks and demonstrating due diligence. On a day-to-day basis you will report into a Technical Controller.

You will ensure the business quality plans are written, reviewed and maintained and quality checks are carried out to the required frequency. You will lead on the development of the AST competency framework, identifying key skills required for each role in the department.

When individuals are not adequately equipped with the necessary knowledge, skills, and behaviours, they encounter challenges in helping their organisation to perform effectively. Therefore, you will review trends, identify learning and development needs and ensure any corrective actions are completed in a timely manner. Communication is key and you will be required to develop and share information on key metrics

You will be responsible for

• Development and maintenance of the Ashbury Quality Management plan, policies, procedures, and guidelines.
• Effective management of the quality plan, ensuring quality checks are carried out as per the policy.
• Maintaining accurate and up to date documentation of quality management and compliance activities.
• Compilation of data to conduct a formal monthly review of all quality metrics. Identifying good and poor performance.
• Over peak periods, there may be an uplift in checks required due to the increased number of advisors. Supporting with completion of these checks would be part of this role.
• NCR management, ensuring full root cause analysis and consistency in responses, reducing investigation time.
• Using quality metrics and data to generate and manage training plans.
• Supporting and delivering AST training, through training sessions, workshops or presentations to promote compliance awareness and best practice.
• Writing monthly knowledge quizzes for AST.
• Management of skills matrix and competency framework and monitoring performance against this
• Maintaining and growing technical expertise, relevant to the client or subject matter are.

Requirements

Skillset / Experience

Knowledge

Essential

• Degree level educational qualifications in food or regulatory subject with sound technical knowledge, or able to demonstrate excellent relevant experience.
• In-depth regulatory and/or technical knowledge, including codes of practice, policies and guidance.
• Good understanding of legal requirements, challenges and consumer trends relating to product information.
• Maintain an awareness of relevant changes in the regulatory environment due to new legislation, case law, guidance.
• Confident to share knowledge and experience with customers and internal colleagues.
• Knowledge of a variety of categories of work, including but not limited to, non-food, pet food, baby food, supplements, beers, wines & spirits, and food safety.

Experience

Essential

• Practical experience of using specification or artwork packages
• Minimum 5 years of experience of working in a technical/regulatory role, or in a related field.
• Fluent in spoken and written English.
• Demonstrable experience of independent working, managing your own workload and time management
• Demonstrable experience of workload planning
• Demonstrable risk-based decision making
• Confident to apply requirements to product information and communicating decisions to clients.
• Welcomes personal development, has undertaken a management development programme or keen to participate in one.

Desirable

• Prior experience of managing a quality system is preferred.
• Fluency in one or more other languages
• Deliver, support and input to relevant strategic initiatives.

Skillset

Essential

• Excellent oral, written communication skills and presentation skills
• Ability to use excel and Microsoft tools.
• Able to review and interpret data sets.
• Able to explain complex requirements in a simple way.
• Identifies areas of development within the team and supports the growth of colleagues through training, mentoring and coaching.
• Ability to research and gather information using available resources.
• Welcomes guidance and understands the commercial environment.
• Identifies improvements, to help increase profitability.
• Stress resilient and able to work against tight deadlines.
• Positive approach to opportunities to develop into new areas as Ashbury grows.
• Consistently works at expected work rate and to a high level of accuracy.
• Work efficiently in a team to ensure a consistent approach is applied for each client.
• Clearly demonstrates the Ashbury Values by being trustworthy, positive and welcoming to people and ideas.

Noted above are the main duties and responsibilities of your role within the company. This list is not exhaustive and at our discretion the employee may be asked to undertake duties outside of those noted below. If duties not listed are to become permanent or if the employee is promoted or transferred to another role, then the role description will be amended accordingly or the new appropriate role description issued.

Benefits

• Remote Flexible Working
• Up to 25 days leave per year
• Enhanced maternity/paternity pay
• Employee Assistance Programme