Compliance Manager - Insurance

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Role: Compliance Manager

Location: Newcastle (hybrid working - 2 days in the office)

Reports to: Head of Compliance

The Role

As the UK's favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we're looking for a Compliance Manager to join our team.

Sitting within the first line of defence, this pivotal position operates within our general insurance environment, helping the business manage compliance risks, maintain regulatory standards and providing guidance on data protection matters.

Partnering closely with teams across the business including sales, operations and product, as well as the second line of defence, the Compliance Manager will provide practical guidance and hands-on support to help identify and manage compliance risks early. With a focus on delivering good outcomes for customers while supporting business growth, the Compliance Manager will foster a culture where compliance and commerciality work hand in hand.

What you'll be doing

• Building strong, collaborative relationships across the business to embed compliance into day-to-day activities
• Supervising a small team of Compliance Monitoring Assistants, overseeing QA monitoring of Telesales activity and ensuring accurate, timely reporting
• Managing data protection queries and individual rights requests
• Overseeing FCA-regulated complaint handling to ensure fair and compliant outcomes
• Reviewing and approving financial promotions to ensure they are clear, fair and compliant with FCA rules
• Preparing Board and governance reports, providing senior leaders with insight into compliance performance, emerging risks and Consumer Duty outcomes
• Reviewing incentive and commission structures to ensure fairness and regulatory compliance
• Collaborating with external parties to support thematic reviews, audits and deep-dives, while tracking and facilitating completion of identified actions
• Conducting regular horizon scanning to identify emerging risks and potential impacts on the business
• Conducting policy gap analyses and process reviews, maintaining up to date action trackers and asset libraries
• Working closely with key partners including insurance providers, attending governance meetings and reviewing management information to ensure supply chains are delivering good customer outcomes
• Monitoring Appointed Representative activity
• Providing practical compliance advice to colleagues on projects, initiatives and day-to-day queries
• Overseeing the Training and Competence Scheme, maintaining and monitoring CPD progress
• Regularly reviewing and updating compliance training materials to ensure they are clear, engaging and aligned with current regulations and company policies
• Preparing and submitting FCA RegData returns and managing Connect applications

Who you are

• Has practical experience in general insurance or broad FCA-regulated environments, with a solid understanding of compliance obligations
• Knowledge of data protection and experience of managing a small team is advantageous but not essential
• Can build strong, collaborative relationships across multiple teams and levels, influencing others and embedding compliance in a positive way
• Good understanding of Consumer Duty principles
• Is commercially minded and able to make compliance advice practical and proportionate
• Is enthusiastic and proactive, with the ability to manage competing priorities in a fast-paced environment
• Communicates clearly and effectively, able to explain complex compliance requirements in a digestible way
• Has attention to detail and the ability to spot potential risks early
• Thrives in a hands-on, dynamic environment, able to switch between operational tasks and projects

Please note, this role is FCA regulated and as such the successful candidate will be required to undergo a DBS and credit check prior to offer.

What's in it for you

People are the foundation of Rightmove - We'll help you build a career on it.

• Cash plan for dental, optical and physio treatments
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes
• Hybrid working pattern with 2 days in office
• Contributory stakeholder pension
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life
• Competitive compensation package
• Paid leave for maternity, paternity, adoption & fertility
• Travel Loans, Bike to Work scheme, Rental Deposit Loan
• Charitable contributions through Payroll Giving and donation matching
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more

Still not sure?

We want to be part of creating a more diverse, equitable, and inclusive workplace for all. We're excited to hear about your experience as well as how you will contribute to our overall culture. So, even if you feel like you don't meet all the requirements, we would still really like to hear from you!

About Rightmove

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.

We're home to the UK's largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

Despite this growth, we've remained a friendly, supportive place to work. We've done this by placing the Rightmove How's at the heart of everything we do. These are the essential values that reflect our culture, and include:

• We create value...by delivering results and building trust with partners and consumers.

• We think bigger...by acting with curiosity and setting bold aspirations.

• We care deeply...by being real, having fun, and valuing diversity.

• We move together...by being one team - internally collaborative, externally competitive.
• We make a difference...by focusing on delivering measurable impact.

We believe in careers that open doors, and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we're a great place to work, we're clearly doing something right!

If all this has caught your eye, you may well be a Rightmover in the making...

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.