Compliance Manager

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Overview

Do you want to be help enrich the lives of learners worldwide?

At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners.

RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe - from pre-school to higher education - including examination boards, central governments, and other professional institutions.

RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources).

RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband

Visit us here to find out more: www.rm.com/education

The Role

The Compliance Manager is based within the Delivery Operations Standards Office (DOSO) and reports to the Service Delivery & Standards Manager.

The DOSO defines and documents all operational practices and processes, ensures the adoption of same, and enforces proper compliance with, and utilization of, standard operations.

As Compliance Manager, you will take a "hands on" approach to compliance, supporting our Service Delivery & Standards Manager in defining, developing, supporting, and governing service quality and compliance across the Technology business.

You will manage and maintain our established ISO certifications including ISO 9001, ISO 22301, and ISO 27001 ensuring that administration and activities required for compliance are complete, driving and supporting continuous improvement across these, acting as a specialist and leading related activities in these areas.

You will support the ISO 270001 lead implementer in the transition to ISO27001:2022 from the 2013 versions currently held by the Technology business.

You will support functional managers in adherence to process including key activities such as Incident and Problem Management and Change Enablement ensuring that the business learns from feedback and that opportunities for improvement are captured and implemented as part of a culture of continual service improvement.

You will build and maintain strong relationships with key stakeholders across the Technology business, acting as a specialist advisor for them on standards and service quality, and develop support initiatives to ensure service excellence.

Responsibilities

Main Responsibilities include but are not limited to:

Service Quality

• Collaborate with the Service Delivery & Standards Manager in defining and developing operational standards, processes, and practices within Technology to ensure consistent and efficient ways of working.

• Ensure the delivery of high-quality services across our customer base through monitoring and evaluating service performance against defined service quality standards.

• Work with the wider Technology group to ensure we meet the requirements of our key ISO standards, internally leading, participating in, and supporting, both internal and external audits as appropriate, and coordinating delivery of any improvement programmes that follow.

• Support the ISO 27001 Lead Implementer in the transition to the 2022 standard.

• Fulfil the role of process owner for agreed process and practices

Continual Improvement

• You will be responsible for identifying process inefficiencies and collaborating with stakeholders from across the business to develop and implement process improvements, often using your skills and experience to lead and implement such improvements.

• Monitor and act on customer feedback from across the customer base, ensuring it is used to inform improvement recommendations, decisions, and activities.

• This will include streamlining existing activities and identifying opportunities to eliminate waste and inefficiencies e.g., through automation of repetitive tasks.

Experience

Skills and Experience

You will have proven experience of:

• Working in an ITIL and ISO aligned environment where you will have played an active role in all aspects of process and practice development, implementation, and management to ensure quality of delivery.

• Representing the business in an external audit context e.g., participation in ISO audits covering areas such as Quality, Information Security and Business Continuity management.

• Leading and coordinating improvement projects, involving people from different functional specialisms.

• Applying Lean principles and practices within a service context and successfully embedding resultant improvements.

• Confidently and decisively managing and coordinating complex scenarios involving multiple stakeholders across varying levels of seniority.

You will be:

• Multitasker, able to manage multiple workstreams to ensure compliance with established standards and policies.

• A strong collaborative team player, able to work well with others ensure all functions work in concert to deliver business strategy and outcomes.

• A practical problem solver, with the ability to manage and resolve complex issues arising from people, process and technology.

• A confident communicator and influencer, motivated by managing a wide range of business relationships which may include internal stakeholders, customers, and suppliers.

• Motivated and passionate about all aspects of organisational improvement.

You will have:

• A practical, evidence based, understanding of relevant ISO standards e.g. ISO 9001, ISO 22301 and ISO27001 and the internal audit process which may be evidenced through certification (advantageous).

• Significant experience of leading and delivering process improvement in a service context (essential) which may be evidenced through relevant certification.

• Practical knowledge of ITIL V4 (essential) which may be evidenced through certification.

• Broad experience and understanding of managing functions within an IT service operation that will inform and support your approach to quality and improvement.

• A practical knowledge / experience of data protection (GDPR) and associated activities (advantageous)

• A strong alignment to our Five to Drive values and behaviours.

What's in it for you?

What's in it for you?

At RM we have "My Work Blend @RM" which provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working.

RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work. We also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at recruitment@rm.com.

Unfortunately, we are unable to offer sponsorship for this role.