Compliance Manager

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Job Description

Permanent Full-Time
Location: Hybrid Flexible, Sale
Salary: Competitive (starting £40,000)
Reports to: Head of Regulatory Compliance
Line Management Responsibilities: Yes

Overview

Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

What's the secret to our success? Simply put, we do things differently here!

TQUK's Compliance Manager is a guardian of compliance. Leading an army of like-minded obsessives to establish, protect and maintain the highest of standards across our awarding and EPA provision to ensure ongoing compliance with multiple regulatory body requirements.

This person is a stickler for detail, obsessive about audit trails, and committed to consistency and comparability of approach. Interpreting strategy into action and providing strong and decisive leadership is a key aspect of this role and is the perfect opportunity for someone familiar with the inner workings of Awarding Organisations.

The postholder is responsible for maintaining compliance with the various regulatory requirements that are placed upon us across our awarding and EPA functions, with a keen eye for detail, an inquisitive nature and a desire for continuous improvement.

You'll need a 'dog with a bone' attitude to investigate, challenge, unpick and uncover systems, processes, functions, documents and practices which can be improved, and the ability to project manage cross-team initiatives to embed compliant practice across the whole organisation.

Key Responsibilities

• Managing TQUK's:
  - Organisation wide compliance framework
  - HUB governance arrangements
  - Self-evaluation and audit programmes
• Manage lessons learned and process improvements resulting from regulatory communications.
• Resolve complex and/or escalated operational issues.
• Maintain oversight of investigations into maladministration and malpractice to ensure they are completed in line with expectations and policies.
• Represent TQUK at event, forums and special interest groups.
• Maintain a comprehensive understanding of regulatory requirements and their application in day-to-day operations.
• Consistently seek to promote a culture of continuous improvement with a focus on regulatory compliance and customer service.
• Administer the annual statement of compliance process, annual policy reviews and ongoing evaluation processes.
• Act as point of contact for Ofqual relating to quality and compliance related enquiries, event notifications and information requests.
• Monitor adherence to budgets, making suitable decisions and recommendations about allocation of resources as required.
• Interpret data and information regarding key performance indicators and base data.
• Produce reports for the Head of Regulatory Compliance in relation to team performance.
• Brief the Head of Regulatory Compliance on compliance related issues and changes in the regulatory landscape.
• Maintain oversight of appeals referred from EPA and Awarding teams.
• Maintain oversight of all open event notifications and incidents with regulators.
• Coordinate policy responses and consultation responses.

Other Responsibilities

• Manage resources to ensure needs and objectives of business are met.
• Work with Head of Regulatory Compliance to ensure department's views, needs and resources and risks are properly represented at senior level.
• Make authoritative, consistent, and consequential decisions relating to areas of responsibility.
• Drive a commitment culture, modelling, enforcing and recognising key non-negotiable behaviours in self and others.
• Identify implications of departmental and political priorities and strategy on own area to ensure plans and activities reflect these.
• Anticipate economic, social, political, environmental and technological developments to keep activity relevant and targeted.
• Create policies, plans and service provision to meet TQUK needs based on an up-to-date knowledge.
• Ensure an in-depth and evolving understanding of the broad range of customer requirements is embedded in TQUK.
• Drive and deliver a culture that emphasises continuous improvement, efficiency and value for money.
• Understand the regulatory position of the organisation and frame all decisions in own area of responsibility within scope of regulatory requirements.
• Take responsibility for compliance of own department, reporting, escalating, monitoring and resolving issues and making improvements as required.
• Develop, implement, maintain and review systems and service standards to provide quality, efficiency and value for money.
• Be prepared to represent Training Qualification UK at various forums and meetings where input is required.
• Undertake other duties considered within your skill and competence to assist the smooth running of the business as required.

Key Requirements

• Experience with interpreting data to identify and respond to trends in a timely manner.
• Strong people and team management skills.
• Ability to self-manage tasks and compliance with expected targets.
• Ability in delivering to tight SLAs.
• Solid understanding on compliance in education.
• Can demonstrate Track record of process and system improvement.

Desirable

• External Quality Assurance qualification and/or Internal Quality Assurance qualification.
• Audit and/or risk management qualifications.

Key Characteristics

• Drive for perfection.
• Ability to see the bigger picture.
• A transparent leadership style that facilitates high achievement by bringing out the best in others.
• Integrity and discretion.

Key Benefits

• Training, Qualifications & Apprenticeships. It's what we do!
• 25 days annual leave plus 8 days Bank Holiday (33 in total).
• An extra day off to celebrate your birthday.
• Annual Loyalty Bonus.
• Annual salary review.
• Bupa healthcare benefits.
• Employee Assistance Programme (EAP).
• NEST pension.
• Cycle to work scheme.
• A positive and supportive working environment.
• Christmas period closure.
• Comprehensive onboarding.
• A workplace that supports a healthy work/life balance.

Please see the full person specification for this role here .

*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.