Complex Health Service Manager
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Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the 'Supporting Documents' heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the 'Candidate Essentials Guide' that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how 'we care for you as you care for others'. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
We're looking forward to hearing from you!
Person specification
Qualifications
Essential criteria
- Good standard of Maths and English
- ILM Level 3 in Management and Leadership or Equivalent
Desirable criteria
- Business or IT Qualification
Experience
Essential criteria
- Experience working in the Hospital Administration setting
- Experience of managing and supervising a team
- Experience of working with medical staff and health care professionals
- Experience of working to deadlines and targets
- Experience of managing front line complaints and assisting with investigating incidents
Desirable criteria
- Extensive experience supporting patient outpatient and inpatient services
- Experience of Finance and supporting income/expenditure
Skills
Essential criteria
- Ability to interpret performance information and develop actions
- Excellent interpersonal and communication skills
- Good organisational skills and ability to plan and prioritise effectively
- Ability to use own initiative
- IT skills including basic Microsoft Office- awareness of data quality issues.
- Ability to work under pressure/deadlines; capacity for staff motivation
Desirable criteria
- Excellent management skills and ability to manage conflict
Knowledge
Essential criteria
- High level knowledge of patient and hospital administration systems
- Understanding of local governance
- Have an understanding of confidentiality and data protection
Desirable criteria
- Knowledge of national and local patient targets
Other
Essential criteria
- Adaptable to the needs of the service
- Proactively maintain all mandatory training requirements and undertake training for continuous development
- Able to meet flexible needs of the role
- Clean and smart appearance
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- Operational Manager JD B6 (PDF, 296.4KB)
- B5 PS (PDF, 160.6KB)
- Service Manager B5 Functional (PDF, 920.2KB)
- Candidate Essential Guide Non Medical (PDF, 882.5KB)