Complaints Team Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Base Location:Perth

Salary:£43, 704 - £51,484 + a range of benefits to support your finances,wellbeingand family.

Working Pattern:6 monthsecondment/ FTC|Full Time | Flexible First options available

The role

Join SSE Business Energy asTeam Manageryouwill lead a team of skilled complaint handlers responsible for resolving complex, high-risk, and sensitive customer complaints. This role ensures that all cases are managed in line with regulatory requirements, company policies, and customer expectations, while driving continuous improvement in service quality and operational efficiency.

Key Responsibilities

• Lead, coach, and develop a team of complex complaint handlers to deliver exceptional customer outcomes.

• Foster a culture of accountability, collaboration, and continuous learning.

• Conduct regular performance reviews and provide constructive feedback.

• Oversee the end-to-end handling of complex complaints, ensuringtimelyandaccurateresolution.

• Identifytrends and root causes to recommend process improvements.

• Act as an escalation point for high-risk or sensitive cases.

To be considered for this role, we would love you to have:

• Strong organisational and exceptional communication skills.

• Understanding of emotional intelligence and how this is relevant when managing a team of people.

• A proactive approach to innovation and problem solving.

• Experience within a customer service environment.

• Experience of working within a leadership role.

About SSE

SSE has a bold ambition - to be a leading energy company in a net zero world.We'rebuilding the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSE Energy Solutions support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact Zoe at zoe.gillespie@sse.com to discuss how we can support you.

We'rededicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online.We'llbe in touch after the closing date to let you know ifwe'llbe taking your application further. Ifyou'reoffered a role with SSE,you'llneed to complete a criminality check and a credit check before you start work.