Community Safety Manager - North (0698)

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About Sage Homes

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.

Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country.

We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

About the role:

As a Regional Community Safety Manager covering the North Region at Sage Homes, you'll oversee risk management, supervise the Community Safety team, and tackle ASB, hate crime, and domestic abuse through early intervention. Working with internal teams, partners, and the Community Safety Insight Group, you'll drive safe, thriving communities and continuous service improvement.

The role is on a hybrid model with the successful candidate being based from home, our Northampton based office and when required supporting their team out in the field.

Duties and responsibilities include but not limited to:

• Manage a remote team of Community Safety Officers, ensuring high performance and professional handling of customer reports.
• Provide a comprehensive, customer-focused community safety service, addressing anti-social behaviour (ASB), hate crime, and domestic abuse.
• Develop and maintain effective relationships with internal and external partners to deliver coordinated and comprehensive services.
• Participate in policy reviews, strategic projects, and service improvement initiatives, ensuring alignment with Sage Homes' ASB Policy and Procedures.
• Meet defined operational measures and performance metrics, reporting to the Head of Resident Services and other leadership teams.
• Work with the Community Safety Insight Group to harness customer feedback and improve services, ensuring customer voices are heard and acted upon

About you

• Proven experience in managing customer-facing services, ASB case management, and partnership working at a senior level.
• Strong understanding of statutory and regulatory frameworks, including the ASB Crime and Policing Act 2014, and compliance requirements.
• Excellent interpersonal skills, ability to build trust with the community, lead a multidisciplinary team, and employ creative problem-solving approaches.
• Passionate about delivering excellent customer service, with a genuine desire to support customers and improve community safety.
• Ability to work at pace with competing deadlines, manage change effectively, and maintain high standards of performance.

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

About the culture

We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. And we're curious, passionate and inventive in the way we create social change.

Sage is a fast-paced and supportive environment where ambitious and proactive employees thrive. People are empowered to use their pioneering efforts to grow themselves and our business.

We are proudly committed to creating an inclusive workplace, where the diversity of our people and their ideas are truly valued and we love to see applicants from diverse backgrounds and different walks of life.