Community Relations and Stakeholder Manager

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Job Description

Within Heathrow, a stakeholder is any individual, group, or organisation that can affect, be affected by, or perceive to be affected by a programme.

The Stakeholder Engagement Consultant will support the stakeholder managers identify, engage, and build trust with the relevant stakeholders to ensure the programmes and its constituent tranches/projects deliver their benefits within required timescales.

Our base principle is to have face to face meetings as our primary method of engagement and to record all interactions on a shared platform (ACC)

The Stakeholder Engagement consultant will be part of the dynamic Stakeholder Engagement team and will support the Stakeholder Engagement Managers on the various programmes. All activities will be aligned to deliver the stakeholder engagement strategy.

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Responsibilities

• Working with project teams to identify engagement needs and input onto the stakeholder engagement plan.
• Organising and facilitating stakeholder engagement sessions, capturing minutes from the sessions and taking ownership of actions to be completed.
• Ensuring that all interactions are recorded.
• To collate all the necessary information and create engaging literature e.g., presentations to share with our stakeholders.
• Have ongoing communication with the programme teams and ensure that everyone is aligned to the same objective.
• Communication with the stakeholders both informal and formal - always thinking about the impact and any future stakeholders.

Qualifications

Essential

• Excellent communication skills - verbal and written.
• Excellent interpersonal skills - a great team player
• Using initiative and thinking outside the box
• Airside pass compliant

Desirable

• Understanding of the airport and its operation and stakeholders
• Proficient in using technology and systems.
• Attention to detail and recording all interactions
• Ability to hold an airside driving license.

About Us

Costain helps to improve people's lives with integrated, leading edge, smart infrastructure solutions across the UK's energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK's leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.

A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer.

It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

For more details please go to the Disability Confident website:
https://www.gov.uk/government/collections/disability-confident-campaign