Community Outreach Manager

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Job Description

• Suffolk County Council - Suffolk Countywide - Community based
• £33,366 per annum (pro rata for part time)
• 37 hours per week - Flexible working options available
• Permanent

We're focused on making a meaningful difference to communities across Suffolk. How? By listening to our people, learning from what they say and creating a culture of mutual respect, where everyone works together to achieve great things. As a Community Outreach Manager in the Outreach, Fundraising and Volunteering team, you'll be as keen to collaborate and build a bright future as we are. So, to make a positive impact, connect with us and connect with a fantastic career.

Your role and responsibilities

As our Community Outreach Manager, you'll will oversee Suffolk Libraries' outreach provision, which currently incorporates Mobile Libraries and the Home Library Service. You'll lead on the development and improvement of these services, as well as explore and develop new ways of delivering library outreach. You will also work in partnership with the Volunteer Engagement Manager and static library staff in respect of the management of the Home Library Service.

On a typical day, you might:

• support and guide mobile library managers and Suffolk Community Libraries local staff
• lead service improvement initiatives to increase usage and community reach
• champion innovation and inclusion in how we deliver outreach

You will need

• experience managing community-focused services or outreach programmes
• strong leadership and people management skills
• a passion for inclusive service delivery and community engagement
• the ability to think strategically and deliver operational improvements.

You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

We're a small, dedicated team committed to making libraries accessible and relevant to everyone in Suffolk. We believe libraries are more than just buildings - they're community anchors. We work flexibly, support each other, and are proud of the impact we make every day.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk).

For more information

Please contact Daniel Harvey for a casual conversation. You can reach them by calling 07856 933428. or emailing daniel.harvey@suffolk.gov.uk

How to apply

Step 1 - Read the Job and Person Profile (docx).

Step 2 - Click 'Apply Now' to start your online application.

Step 3 - Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

1. It is challenging to promote the mobile library service within the 330 villages that it serves, with limited capacity available to do so. What ideas do you have for achieving this?
2. Tell us about a time that you've provided help and support to a colleague or team?
3. Tell us about a time you introduced a new idea or process to improve the way that something is done?

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailingrecruitment@suffolk.gov.ukor calling 03456 014412.If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30pm, 22 July 2025.

Interview date: 1 August 2025

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).