Community Manager

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Company Description

Ubisoft's 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Job Description

The Community Manager is primarily accountable for supporting the community strategic plan created by their brand's Community Developer. Responsibilities include communicating with players through social media channels, creating dynamic community content to engage and inform, and driving player feedback to share with the Community Developer and cross-functional partners to support in-game improvements. Community Managers are responsible for having a thorough understanding of contemporary gaming genres and platforms, including fluency with games-as-a-service practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Collaborate on defining and helping to execute the community strategic plan, driven by the Community Developer for your specific brand(s).

• Create player-facing resources and engaging digital content such as guides, short-form videos, static assets, and educational content which leverage community trends and highlight key initiatives.

• Interface with internal production resources to produce assets required to support content deliverables.

• Write/review/copyedit outbound communications to ensure readability and alignment with brand tone and key objectives.

• Collaborate with cross-functional partners to align on a content calendar designed to consistently maximize engagement across shared social media channels. Monitor and drive player conversations across these and additional channels.

• Build a Ubisoft identity and develop an active and engaged relationship with players in the fan-base. Help to develop programs to identify key influencers and leverage these community members to help evangelize the brand and/or game for the community.

• Assess the community's pulse, understand community concerns, and communicate community status to internal cross-functional partners.

• Report on areas of concern for the community, surface trending topics/threads, and share/contextualize engagement metrics.

• Devise and manage contests + other events and facilitate the fulfillment of prize delivery when necessary.

• Work with the portfolio's Social Media Manager to understand content performance and apply learnings to future content campaigns to maximize reach, impressions, and engagements.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE:
• Experience in a community management or customer service role.

• Previous experience with user moderation and conversation management in a digital/online environment, including experience working with forums and social media management tools.

• Strong understanding of social media services, mechanics, and trends; especially Instagram, Twitter/X, TikTok, and Discord.

• Background as a creative and knowledgeable gamer, comfortable with online communities and social media.

• Excellent communication skills required.

• Ability to thrive in a highly dynamic environment within a globally distributed team.

COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of:

• Word Processing Software

• Internet Software

• Spreadsheet Software

• Design Software

PREFERRED BUT NOT REQUIRED:
• Experience in the video games industry a significant plus.

• An enthusiasm for gaming.

• Previous experience with customer first-contact and de-escalation is preferred.

Additional Information

Benefits

With Ubisoft CRC, you will receive a competitive salary along with:

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Long Term Disability Insurance
• Pension
• Significant discount on the world's best video games
• Access to Ubisoft's back catalogue on PC

Perks:

• We work in the heart of Newcastle city centre, right on top of Haymarket metro station in a lively, international and creative space.
• A kitchen stocked with cereals, fruits, unlimited filtered water, teas, coffee
• Regular professional and social events
• Flexible working hours
• A casual dress code
• Fun, we like to work hard but have a laugh too!

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players' community.