Community Facilities Engagement Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

The Community Engagement Manager - Community Facilities will be responsible for delivering Heathrow's strategy for supporting engagement with communities affected by displaced and impacted facilities under the Heathrow Expansion DCO. The role requires ensuring all engagement is conducted with care, sensitivity, and respect, helping maintain trust and reinforcing Heathrow's reputation as a responsible neighbour.

You will develop tailored engagement plans to understand the needs, priorities, and concerns of communities experiencing changes to local facilities, building strong and transparent relationships with residents, community groups, service providers, and other stakeholders. Working collaboratively across Heathrow, you will ensure insights from engagement are captured and used to inform future planning for displaced and impacted facilities, ensuring community voices are heard and handled with empathy throughout the third-runway planning process.

Responsibilities

• Manage relationships with local community stakeholders and operators of facilities affected by airport activities, ensuring open, proactive dialogue on impacts, mitigation, and issues related to the Heathrow Expansion DCO.
• Act as the primary point of contact for displaced community facilities, delivering tailored, place based engagement, supporting transition needs, and coordinating trusted local networks, forums, meetings, and drop-ins.
• Capture and relay community feedback to internal teams, advocate for community needs within Heathrow, and ensure displacement impacts are understood and considered in Expansion-related decisions.
• Support the Community Relations Helpdesk and oversee communication channels by developing clear, accessible materials both digital and hard copy for communities affected by displacement.
• Prepare clear records and regular management reports demonstrating engagement effectiveness, tracking themes, and supporting transparent communication with stakeholders, including community groups, local authorities, councillors, MPs, and the Community Engagement Board.
• Work collaboratively across the Communities team and wider Heathrow teams to ensure coordinated support for impacted communities and contribute to continuous, joined-up engagement across the programme.

Qualifications

• Graduate or postgraduate qualification, or equivalent relevant experience, with strong knowledge of the community engagement landscape and its application to major infrastructure projects.
• Experience working directly with communities impacted by major infrastructure, with a proven collaborative approach in large, matrixed organisations.
• Ability to measure and evaluate the effectiveness of engagement and communication activities, ensuring continuous improvement.
• Exceptional attention to detail, strong organisational skills, and a completer-finisher mindset.
• Excellent interpersonal, negotiation, influencing, written and verbal communication skills.
• Strong understanding of the full mix of communication channels traditional, digital and social and experience designing innovative, interactive engagement tools and activities.

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

About the Team

When it comes to pioneering ambition, there's no place like Heathrow.

Our Heathrow Expansion programme offers a unique and exciting opportunity to play a defining role in one of the UK's most significant infrastructure projects.

You'll help shape a national legacy that millions will experience for decades to come, as we deliver the third runway, improve passenger experience, stimulate jobs and opportunities across the UK, and strengthen the global connectivity that powers trade and travel.

Modernising and expanding the UK's only hub airport and critical national infrastructure whilst keeping it fully operational and safe, creates a pace and complexity unlike other major programmes. It demands collaboration, resilience, problem solving and a desire to take on challenges that genuinely matter.

From securing planning consents to designing a new runway, modernising terminals and improving public transport access, and delivering on environmental and community commitments - the scale is unmatched.

You'll be part of a diverse team of talented colleagues, built on mutual respect and where excellence thrives. It's an inspiring place to work, with unlimited opportunities to make a difference as you help to shape the future of our world-class airport.