Communications Manager

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Communications Manager

Role type

Police Staff

Contract duration

Permanent

Contract type

Full Time

Department

Command & Control

Location

Portishead, Police Headquarters, Valley Road, Portishead- BS20 8QJ

Grade/scale

PO 1-4

Salary

£41,487 - £44,700

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

This/These post(s) attract allowances

Shift Allowance, Weekend Working Enhancement

Weekend enhancement

72.34821429

Shift percentage

12.50%

Hours per week

37

Closing date

18/03/2026, 23:55

Job description

We are inviting applications from experienced and motivated leaders for the position of Communications Manager within the Police Emergency Control Room. This role forms a key part of the department's senior leadership team and is integral in ensuring the effective delivery of high quality contact services at the first point of contact.

The post holder will provide strategic leadership and operational oversight across the control room environment, driving performance, supporting staff development, and ensuring compliance with Force and national standards. This is a fulltime post that includes evening and weekend working (12.5% shift allowance, plus weekend enhancement). Some hybrid working may be available, though flexibility is essential due to operational requirements. The role will also involve occasional travel to the Bridgwater site.

Key Responsibilities

• Provide clear, consistent and effective leadership to the control room team, promoting a high performance culture aligned with organisational values and priorities.

• Oversee the delivery and quality assurance of emergency and nonemergency call handling and associated communications functions.

• Lead, support and develop supervisors and staff, ensuring a resilient, skilled and motivated workforce.

• Maintain compliance with all relevant policies, procedures and national policing standards, ensuring the delivery of an efficient, professional service.

• Analyse and monitor performance metrics to identify trends, risks and opportunities for improvement, taking appropriate action where required.

• Work collaboratively with senior leaders, partner agencies and stakeholders to support effective service delivery and continuous improvement.

• Provide leadership in critical or high risk situations, ensuring sound decision making and appropriate deployment of resources.

• Support and drive innovation, including the adoption of new technologies and improvements to control room processes.

Key skills and experience:

• Demonstrable leadership experience within an emergency services environment or a high pressure control room setting.

• Proven ability to make effective decisions under pressure while maintaining professionalism and composure.

• Strong communication and interpersonal skills, with the ability to develop staff and support constructive relationships with internal and external partners.

• Experience in performance management, service improvement and leading organisational change.

• Knowledge of emergency response principles and police control room operations.

To be eligible to apply for this role you must have a 5 year 'checkable history' in the UK - ideally this means that you would have been resident in the UK for the last 5 years.

Why Avon and Somerset Police?

If you are looking for a new opportunity and something different to anything you have done before, then consider Avon and Somerset Police. We are one of the largest forces in the UK, policing multi-cultural communities in a beautiful part of the country "the gateway to the west" providing the opportunity for a fantastic quality of life.

We value our employees and believe in a healthy work-life balance, at Avon and Somerset Police you are rewarded with fantastic benefits including our flexible working scheme which is designed to give our people a degree of flexibility on start and finish times.

If you meet the criteria and wish to contribute to the continued development and leadership of our control room function, we encourage you to apply.

About us

Diversity is a strength and individuality is an asset.

We recognise the benefit different life experience and perspectives can bring.

We are on a journey to become the most inclusive police force in the country.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Blended Working/ Hybrid Working

Avon and Somerset Police encourage flexible working where operationally possible.
This role has been identified as a blended role.
The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.

Document attachment

Important information before you commence an application (for external applicants)

You will require the following detail to complete this application form:

• National Insurance Number
• Identification Detail e.g. passport
• Address information including proof
• Referee information
• Full employment history including dates and any qualifications you may have attained
• Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have

If the role requires you to drive you will also be required to upload details from your full driving licence including photos.

Important information before you commence an application- for ALL applicants
The application system only remains active on a single page for a period of 60 minutes.

Please ensure you allow time to complete your application fully as part complete pages do not save.

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