Commercial Optimization Manager - VP
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Job Description
Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase - to revolutionize mobile banking by creating seamless digital journeys that our customers love.
The UK commercial organization is hiring a Commercial Optimization Manager to help us sustainably drive growth in the UK market. The UK Commercial function operates primarily at the intersection of product, marketing, channel and finance to drive the UK market commercial P&L. Responsibilities span driving the monitoring and optimization of ICB UK Sales, delivery of strategic commercial initiatives, development and maintenance of the UK proposition. and development and monitoring of the key commercial targets.
Summary
The Commercial Optimization Manager role is for an commercially-minded, disciplined, delivery-focused, and pro-active individual who has demonstrated execution in a digital product business. This individual will be highly-skilled working across commercial prioritization, project and stakeholder management. You'll be working closely with product teams focused on delivering, and monitoring the impact of, our key commercially-strategic initiatives in the UK market.
The Commercial Optimization Manager role will also help drive day-to-day monitoring and optimization of ICB UK sales figures including but not limited to new customers, deepening, new product conversions etc.
This hire will drive delivery of commercial initiatives in collaboration with product, marketing, business analytics, customer ops and others: surface and assess commercial opportunities, evaluate their impact and support on execution.
Responsibilities:
- Generation and prioritization of commercial actions
- Support & advise on the identification and prioritization of commercial actions across product, promotion, comms, and others
- Maintain a prioritized inventory & roadmap of commercial actions
- Drive retrospective assessment of effectiveness of commercial actions
- Commercial orchestration
- Convene stakeholders involved in ideation and delivery of commercial actions
- Support decision-making required for delivery of commercial actions
- Develop commercial execution roadmaps and plans
- Drive timely delivery of commercial actions, identify and resolve delivery problems and bottlenecks
- Identify capacity & process constraints, work to increase pace & volume of delivery of commercial actions
- Commercial planning and reporting
- Track & report on ongoing impact of commercial actions on key business parameters (balances, new customers, new product conversions, etc)
- Collaborate with commercial function and finance to understand impact of portfolio of commercial actions on OKR & P&L achievement
- Drive regular report-outs & dialogue on commercial outcomes with senior UK market leadership
Skills/ Qualifications should include:
- Experience with prioritization and orchestration of key initiatives within a commercial regulated environment, ideally digitally native and consumer-facing
- Previous project management experience of complex, commercially-driven initiatives requiring engagement with cross-functional teams and stakeholders of all levels, including C-suite
- Managed and worked within budgets and time-pressured environments
- Used delivery data to forecast key deliverables and communicate a project's status clearly with senior clients and stakeholders
- Previous experience in retail banking would be a plus
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.