Commercial Operations Manager (Hybrid)

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Company Description

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.

Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond.

Job Description

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.

Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond.

JOB PURPOSE

Aligned with Fastmarkets' vision of being a customer-centric organization, the Commercial Operations Manager will play a pivotal role in supporting the Director of Commercial Operations in translating Fastmarkets' strategy into actionable initiatives, supporting the broader commercial function, and driving the Fastmarkets 2030 program.

This role requires a strategic thinker with an exceptional eye for detail and a commitment to operational excellence. The ideal candidate will have a strong interest in understanding how Fastmarkets' offerings add value to clients' decision-making and operations, leveraging our extensive team of market analysts and price reporters.

PRINCIPAL ACCOUNTABILITIES

The Commercial Operations Manager will partner closely with the Commercial Operations Director to deliver on three key strategic pillars, driving Fastmarkets' growth objectives.

1. Commercial Reporting and Planning

• Support the Commercial Operations Director in reporting on strategic commercial initiatives and the transformation program for Commercial leadership and monthly Board updates.
• Manage the creation and ongoing development of forward-looking reporting packs, providing strategic recommendations to ensure Sales performance aligns with expectations.
• Proactively monitor forward-looking metrics and propose strategic activities to drive additional growth.
• Contribute to the development and enhancement of Fastmarkets' Commercial KPI dashboards and reporting suite.
• Conduct periodic reviews of Fastmarkets' three-year plan to identify opportunities to improve Sales outcomes.
• Assist with quarterly and annual sales and financial planning cycles to support commercial growth strategies.

1. Sales Technology Stack

• Evaluate and recommend new Sales technologies to enhance productivity, reduce costs, and improve EBITDA margins.
• Gather input from Sales Directors and teams to investigate comprehensive and mutually exclusive solutions.
• Develop business cases for new Sales technology opportunities.
• Oversee pilot programs for new Sales technologies, working closely with RevOps and CRM teams to ensure effective implementation and broader rollout.
• Monitor and evaluate the impact of implemented Sales technologies, ensuring expected value and commercial outcomes are achieved.

1. Investment Tracking (Organic and M&A)

• Support M&A integrations and decision-making processes to ensure alignment with project timelines.
• Track and report on investments, ensuring they are effectively managed for success or shut down if unsuccessful.
• Prepare and present commercial business cases to the C-Suite and Board for additional investment opportunities.

Qualifications

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

• Bachelor's degree in a related field or equivalent professional experience.
• At least 5 years of experience in a similar role with a proven track record of success, preferably in a B2B data business or private equity portfolio company.
• Demonstrated ability to thrive in a fast-paced, dynamic environment.
• Excellent communication skills, with a history of success in both one-on-one and group presentations.
• Strong collaboration and influencing skills; a true team player with the ability to work effectively across departments.
• Exceptional organizational and time management skills, with the ability to prioritize and manage multiple projects.

Proficiency in CRM systems (e.g., Salesforce) and familiarity with relevant sales technologies is highly desirable.

Additional Information

Our Values

Fastmarkets people come from all different walks of life. It's this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common - and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers' experience and our business performance
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
• CUSTOMER CENTRIC. We are customer-centric in all that we do
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

You've read a little about us - now it's over to you!

If you like what you've read so far and think you can see yourself as a Fastmarkets person, it's time to fill in your application form. This form is an important part of the selection process: it's used to determine whether or not you'll be chosen to have an interview and acts as a basis for the questions we'll ask you on the day.

It's vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you're great.