Commercial Operations Manager

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Overview

Commercial Operations Manager

Location: Regional

Salary: Competitive

Are you ready to take off in your career? Join Swissport as a Commercial Operations Manager. In this role, you'll be the vital link between Swissport and our customers, ensuring seamless operations and exceeding targets.

Responsibilities

• Be the primary contact for day-to-day operational communications with assigned customers.
• Maintain compliance with customer and airline service requirements.
• Track SLAs and generate ancillary revenue.
• Develop resolution strategies for overall success.
• Foster strong relationships with internal and external stakeholders.
• Provide operational updates and engage in conference calls.
• Support the Commercial Team in key customer meetings.

KPI'S:

• Compliance with key customer KPI (SLA)
• Achieve Revenue Target KPIs
• Achieve Targeted NPS scores by customer
• Maintain & Grow existing customer contracts / Business opportunities
• Reduce Penalties paid to customer YoY
• Delivery of cost control
• Acknowledged 'expert' in Customer & Swissport relationship and commercial agreement

Qualifications

• Skilled at building strong connections both internally and externally.
• Driven to succeed in a complex service delivery model.
• Able to manage and hold stakeholders accountable.
• Outstanding customer service and effective communication skills.
• Analytical thinker with root cause analysis abilities.
• Skilled at defusing potential situations.
• Thrives under pressure and tight deadlines.
• Meticulous and precise.
• Knowledge of airport and airline operations.
• Computer literate (MS Office).
• Mobility for travel between Swissport sites and Airline Head Offices.

Desirable Skills:

• Understanding of the UK & Ireland ground handling market.
• Previous success in Airport or Ground Handling operations.
• Experience in Customer Account Management.
• Familiarity with IATA SGHA.

Demonstrated Competencies:

• Understands others, leads teams, and develops people.
• Influences, motivates, and communicates effectively.
• Delivers results, champions performance improvement, and prioritises customer focus.

Ready to take flight in your career, then why not apply today!