Commercial Marketing Squad Lead

London, Birmingham or Bristol

3 days in the office/ 2 days wherever

About EE

We're EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we're for everyone, on any network - serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We've been awarded the UK's best network for the last 10 years. It's central to our vision - to be the most personal customer-focused technology company in the UK.

That means earning a place on customers' home screens by offering them more than ever before, whether that's helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids' learning with EE Learn.

We're also part of BT Group, which we're even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We think we've got something special here. We want everyone to feel proud about working at EE - and feel excited about where we're going and what we're going to do. Want to join in?

Why this job matters

A Product owner is a key player within the business as it is their core responsibility to understand the business vision, define the strategy and goals of their agile squad and prioritize the list of customer and commercial initiatives that are executed.

A brilliant product owner will build and develop strong working relationships across a wide variety of business stakeholders such as product, propositions, finance, insight, trading teams etc. They work will be working hand in hand with those teams to ensure the goals are defined, tracked, and delivered.

The business will look to the product owner to help them understand what is happening within the customer base across multiple dimensions (products, life stages, channels, commercial KPIS, household/customer view etc.) and then make recommendations based on that knowledge and expertise.

A Product owner is a core leader of a customer journey multi-disciplined agile squad. Each squad is responsible for the design, delivery, and execution of inbound, outbound commercial and customer marketing goals.

A customer journey squad is part of a Household Enrichment Alliance of squads which is responsible and accountable for their own defined set of responsibilities as agreed with their Alliance Lead.

What you'll be doing

• Set the vision and strategy for the customer journey squad
• Build collaborative partner working relationships around the wider business to understand the broader business goals and deliver on mutual benefit
• Define the objectives and key results to underpin and track performance of delivery of the initiatives and success measures
• Define the problem statements for the CLM manager to be able to size/business case the initiatives
• Prioritize and optimize the initiatives that deliver the strategy
• Responsible for unlocking and delivering benefits/efficiencies and solving problems in the Squad, with assistance of the squad members as required
• Communicate the initiatives and priorities and rational to the wider business and Senior Leadership Team
• Pivot and reprioritize the plan/strategy when required communicating clear rational to the squad and stakeholders

The skills and experience you will have under your belt

• Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
• Business acumen: Knowledgeable in business strategy and the drivers of organizational performance, including people drivers of performance and financial literacy (e.g., business KPIs, business cases and customer success)
• Problem Solving mindset: ability to frame problems precisely and collaborate with the teams to build meaningful customer and commercial outcomes
• Communication: Able to understand what matters to customers, identify business opportunities and influence and inform stakeholders
• Decision Making: use data to be able to inform decision making and able to make decisions quickly and effectively when there is no data
• Motivate others: Able to motivate and celebrate the successes of the squad as well as encourage to utilize and explore new business tools and capabilities
• Customer & commercial Marketing skills: understanding of end to end marketing processes and customer lifecycle management

What's in it for you? What are the benefits?

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.]]>